Data Center operations Lead

14 hours ago

Rockville, United States VDart Full time
Job Title: Data Center Operations Lead

Location: Rockville, MD - Onsite from day1

Duration: CTH - 6 months - Contract to hire

Job Description:

  • Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
  • Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
  • Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
  • Ensure adherence to operational standards and best practices.
  • Drive the major incidents and potential incidents end to end with periodic updates to client stake holders for approvals/recommendations.
  • Lead, mentor, and manage a team of data center operation engineers.
  • Provide guidance and support for professional development and performance improvement.
  • Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
  • Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
  • Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
  • Develop and maintain incident management processes and procedures.
  • Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
  • Ensure that all hardware and software components are up-to-date and functioning optimally.
  • Coordinate with vendors and service providers for maintenance and support activities.
  • Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
  • Conduct capacity planning to support future growth and demand.
  • Implement optimization strategies to enhance performance and reduce operational costs.
  • Ensure data center infrastructure adheres to security policies, standards, and best practices.
  • Implement and maintain security controls to protect data and systems.
  • Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
  • Develop and implement disaster recovery and business continuity plans for data center operations.
  • Ensure regular testing and validation of disaster recovery procedures.
  • Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
  • Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
  • Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
  • Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
  • Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.
  • Generate regular reports on data center performance, incidents, and operational metrics.
  • Ensure documentation is up-to-date and accessible to relevant stakeholders.
Here are some technical responsibilities in detail.
  • Active Directory and Cloud Services
  • Administer Azure AD, manage security groups, GPO, SSO, and application configurations.
  • Handle public cloud directory services, Oracle IDCS, network/file shares, SCP policies, privileged user management, and service account passwords.
  • Conduct AD audits, schema updates, backup/restore services, and assist with JSOX, FDA, and GQS audits.
  • Manage ticket queues and follow up on aging tickets.
  • End-to-end support for Active Directory Domains (Azure AD, AD security groups, GPO, SSO, application configurations, etc.
IT Environment Monitoring
  • 24x7 ITSM queue-based monitoring.
  • Triage and first-level troubleshooting based on alert severity.
  • Incident resolution using Standard Operating Procedures.
Vendor Coordination
  • Coordinate with vendors for infrastructure on public/private Cloud.
  • Provide vendor contact details and escalation matrix.
Citrix Architecture and Optimization
  • Maintain Citrix architecture and seek continuous optimization.
  • Participate in architecture design and planning with the steering committee.
  • Recommend system and end-user performance improvements.
  • Implement approved performance improvements.
Citrix Environment Support
  • Support Citrix environment and integrate with Otsuka-specific technologies.
  • Order, install, update, and maintain Citrix servers and tools.
  • Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances.
  • Manage NetScaler infrastructure and upgrades.
.

IT Service Continuity and Disaster Recovery (DR) Services
  • Strategy and Policy Definition
  • Coordination and Execution
  • Data Management
  • Testing and Reporting
  • DR Activation and Coordination
  • Review and Enhancement
Onsite and Remote Support
  • Onsite server support, IMAC services, and remote software installation.
  • Decommissioning, proactive evaluation, and datacenter assessment.
Windows Server Management & Projects
  • Administer and monitor Windows servers, including health checks and problem management.
  • Manage local users, groups, shares, and server disk/storage.
  • Handle event logs, vendor coordination, and performance issues.
  • Install and manage IIS, apply security patches, and troubleshoot clusters.
  • Oversee DNS, SCOM, certificate management, migrations, and server deployments.
Linux Server Administration and Projects
  • User Administration - Manage user accounts, environments, and home directories.
  • OS Package Administration - Add/remove OS packages and troubleshoot issues.
  • Storage Management - Create/manage file systems, logical volumes, and clean up disk space.
  • NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers.
  • Network and Security - Configure/manage NTP, DNS, and implement security standards.
  • OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security.
  • High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance.
  • Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers.
DC Power Tools
  • Tool Stack -Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. - Management and Support
Logic Monitor Administration
  • Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring.
  • Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft.
  • Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules.
  • Consultancy and Coordination - Provide consultancy, manage stakeholders, oversee platform support, and monitor infrastructure services.
  • Moogsoft Administration and Issues
  • Integration and Event Management -Resolve Element Layer Tool integration issues and missing events/alarms at the Moogsoft layer.
  • Ticketing and Situation Formulation - Address ticketing problems with ITSM tools and inconsistencies in situation formulation/Cookbook.
  • Maintenance and Upgrades - Fix maintenance window malfunctions and perform Moogsoft module upgrades.
  • Configuration Management - Manage Moogsoft ReC, Ipe additions/deletions/modifications, and Cookbook enablement/disablement.
  • TeamRooms and API Integration - Create/modify/delete Moogsoft TeamRooms and integrate Moogsoft AI Operations with vendor APIs to automate ticketing.
  • Updates and Enhancements - Manage Moogsoft updates and enhancements.
Storage Backup & Data Management
  • Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs.
  • Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs.
  • Review and approve storage and backup solutions and procedures.
  • Procure and manage data storage infrastructure (SAN, NAS, tape, optical).
  • Provide and manage backup and archival consumables for Otsuka facilities.
  • Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches.
  • Notify Otsuka of any data losses or risks.
  • Perform data and file backups/restores per procedures and SLRs.
  • Manage file transfers, data movement, and input processing for third-party media.
  • Decommission storage and backup environments per policies.
  • Develop and maintain backup schedules, manage backup media, and ensure data retention.
  • Work with third-party vendors to archive data at secure offsite locations.
  • Conduct media testing to ensure data recovery capability and integrity.
  • Test end-to-end system recovery, remediate flaws, and coordinate with vendors.
  • Recover files/data as required, provide recovery updates, and manage data replication to DR sites.
Qualifications we seek in you

Minimum Qualifications / Skills
  • Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
  • Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role.
  • Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing operations team.
  • In-depth knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Experience with incident and problem management, change management, and capacity planning.
  • Strong understanding of compliance, security, and regulatory requirements related to data center operations.
  • Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
  • Experience in vendor management and contract negotiations.
  • A proactive approach to continuous improvement and innovation in data center operations.
Preferred Qualifications/ Skills
  • Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable.
  • Experience with ITIL or other IT service management frameworks.
  • Familiarity with cloud computing and hybrid data center environments.
  • Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
  • Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.
  • Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.

  • Data Centre Operations Lead

    3 weeks ago

    Rockville, United States Headway tek Full time

    Job Title: Data Centre Operations Lead Location: Rockville MD Onsite from day1 Contract to hire65 Duration: 6 months Contract to hire Job Description: Lead the data center operations team providing guidance training and support to ensure high performance and operational excellence. Act as the primary point of contact for all data centerrelated...

  • Data Centre Operations Lead

    1 week ago

    Rockville, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Data Centre Operations LeadLocation: Rockville, MD - Onsite from day1 - Contract to hireDuration: 6 months - Contract to hireOnly GC & US CitizenJob Description:• Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data...

  • Cloud Solution Delivery Lead

    1 month ago

    Rockville, United States NTT DATA Full time

    Req ID: 301096 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Cloud Solution Delivery Lead to join our team in Rockville, Maryland (US-MD), United States (US).NTT DATA is seeking an...

  • Cloud Solution Delivery Lead

    4 weeks ago

    Rockville, United States NTT DATA Full time

    Req ID:301096 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Cloud Solution Delivery Lead to join our team in Rockville, Maryland (US-MD), United States (US). NTT DATA is seeking an...

  • Data Management Lead

    4 weeks ago

    Rockville, United States PCI Government Services LLC Full time

    As a Data Management Lead you will fulfill a central role in the book of work, focused on data strategy, data governance and data risk management. You will be expected to play a lead role on expanding and evolving the data governance and data risk management program with an emphasis in one or more of the following areas: Metadata Management, Data Quality,...

  • Cloud Operations Lead

    1 week ago

    Rockville, United States Stellar Consulting Solutions, LLC Full time

    Job DescriptionJob Title: Cloud Operations LeadLocation: Rockville, MD - Onsite from day1Duration: 6 months C2H (Contract to Hire)Rate: $60 on W2 OR $70 on C2CJob Description:Qualifications we seek in you!Minimum Qualifications / Skills• Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or a related field. Advanced...

  • Cloud Operations Lead

    1 week ago

    Rockville, United States Stellar Consulting Solutions, LLC Full time

    Job DescriptionJob Title: Cloud Operations LeadLocation: Rockville, MD - Onsite from day1Duration: 6 months C2H (Contract to Hire)Rate: $60 on W2 OR $70 on C2CJob Description:Qualifications we seek in you!Minimum Qualifications / Skills• Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or a related field. Advanced...

  • Datacenter Operations Specialist

    4 weeks ago

    Rockville, United States Talent Groups Full time

    10+ years of experience in data center operations.Strong understanding of data center infrastructure components and technologies.Experience with virtualization, storage, networking, and security technologies.Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security...

  • Cloud Operations Lead

    3 weeks ago

    Rockville, United States VARITE INC Full time

    VARITE is looking for a qualified Cloud Operations Lead for one of its clients located in Rockville, MD. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.WHAT WE DO?VARITE is a global IT company providing software and engineering consulting and...

  • Data Scientist

    4 months ago

    Rockville, United States Axle Informatics Full time

    Overview Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying...

  • Cloud Solution Delivery Lead

    1 month ago

    Rockville, MD, United States NTT DATA Full time

    Req ID: 301096 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Cloud Solution Delivery Lead to join our team in Rockville, Maryland (US-MD), United States (US).NTT DATA is seeking an...

  • Center Operations Coordinator

    3 weeks ago

    Rockville, Maryland, United States EmergencyMD Full time

    Center Operations Manager in TrainingAt EmergencyMD, we are seeking a highly motivated and detail-oriented Center Operations Manager in Training to join our team. The successful candidate will assist current Center Operations Managers and gain hands-on experience in various job duties, including communication with parents and families, onboarding new...

  • ISSO/Cyber Security Assessment and Authorization Analyst

    1 month ago

    Rockville, United States NTT DATA Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Security Control Assessor tto join our team in Rockville, Maryland, USA.NTT DATA is seeking a highly motivated, flexible,...

  • Cyber Security Assessment and Authorization Analyst

    9 hours ago

    Rockville, United States NTT DATA Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Security Control Assessor tto join our team in Rockville, Maryland, USA. NTT DATAis seeking a highly motivated, flexible,...

  • Azure Cloud Administrator

    1 month ago

    Rockville, United States NTT DATA Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Senior Azure Cloud Engineer]] to join our team in [[Rockville]], [[Maryland]], [[U.S.A]].NTT Data USA is seeking a highly...

  • Center Operations Development Coordinator

    1 week ago

    Rockville, Maryland, United States EmergencyMD Full time

    **Overview**We are a dynamic and fun place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success.Salary$65,000 - $80,000 per year,...

  • Luthier - Guitar Center

    1 month ago

    rockville, United States Guitar Center Full time

    Pay Rate: $15.00/hr - $25.73/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Data Management Lead

    2 weeks ago

    Rockville, MD, United States PCI Government Services LLC Full time

    As a Data Management Lead you will fulfill a central role in the book of work, focused on data strategy, data governance and data risk management. You will be expected to play a lead role on expanding and evolving the data governance and data risk management program with an emphasis in one or more of the following areas: Metadata Management, Data Quality,...

  • Datacenter Operations Specialist

    3 weeks ago

    Rockville, MD, United States Talent Groups Full time

    10+ years of experience in data center operations.Strong understanding of data center infrastructure components and technologies.Experience with virtualization, storage, networking, and security technologies.Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security...

  • Data Scientist

    4 months ago

    Rockville, United States Axle Informatics Full time

    Overview Axle Informatics is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations around the globe. With experts in biomedical science, software engineering, and program management, we focus on developing and...