Risk Agent

2 days ago

Jersey City, United States Digital Gaming Corporation USA Full time

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Department: Risk Services

Reporting to: Team Lead Risk

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DGC, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Risk Agent you will be responsible for evaluating and monitoring customers and conducting online transactional screening. This will help us excel at ensuring we are always identifying potential issues, ensuring compliance with regulations, and implementing strategies to minimize risks and protect the integrity of the organization to stay ahead of the game.

What you'll be doing

As part of your role, your responsibilities will include:

  • Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors.
  • Check all account information in line with internal processes and record comprehensive details in each instance on various software applications.
  • Evaluate client accounts and take appropriate action as per our policies.
  • Review a variety of document types received to extract information and gauge legitimacy.
  • Withhold the release of certain transactions when required as per our risk acceptance criteria.
  • Review and manage payment of withdrawals.
  • Report and record details of clients that do not meet legitimacy standards.
  • Assist with ad hoc customer reviews as requested by business stakeholders.
  • Assist the Customer Support Team with ad hoc customer queries.
  • Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests.
  • Review incoming escalations from all business departments with a focus on first-contact resolution.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:
  • Bachelor's Degree Legal, Compliance, etc. closely related field.
  • Previous experience with iGaming, eCommerce, and / or similar related industry.
  • Previous working knowledge of systems and system integration as listed below (or similar):
    • GeoComply
    • ZenDesk
  • Willing to work in 24/7 shift environment within the gaming / gambling industry.
  • Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations.
  • Physical Demands: while performing the duties of this job, the employee should be able to:
    • Regularly talk and hear.
    • Sit for long periods and reach with hands and arms.
    • Lift up to 25 pounds, stand, and walk.
Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:
  • Previous experience in the online gaming or casino industry advantageous.
Our values are non-negotiables

Our CREDO is underpinned by core values that are linked to key behavioral competencies.

These competencies are:
  • Customer Orientation
  • Stress Tolerance
  • Problem-Solving Skills
  • Relationship Building
  • Communication & Writing Skills
  • Decision-Making
  • Ability to multitask
What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DGC and Super Group. This includes:
  • We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  • 401K Match
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Paid Vacation Leave
  • Paid Sick Leave
  • Referral program
  • Hybrid Work Schedules
  • Parental Leave


Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

  • Risk Management Specialist

    3 weeks ago

    Jersey City, New Jersey, United States Digital Gaming Corporation USA Full time

    Job Title: Risk AgentJoin Digital Gaming Corporation USA as a Risk Agent and be part of our team that ensures the integrity of our organization.About the RoleWe are seeking a highly skilled and detail-oriented Risk Agent to join our team. As a Risk Agent, you will be responsible for evaluating and monitoring customers, conducting online transactional...

  • Risk Management Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Digital Gaming Corporation USA Full time

    Job Title: Risk AgentWe are seeking a highly skilled Risk Agent to join our team at Digital Gaming Corporation USA. As a Risk Agent, you will play a critical role in evaluating and monitoring customers, conducting online transactional screening, and ensuring compliance with regulations.Key Responsibilities:Evaluate and monitor customers to identify potential...

  • Unarmed Executive Protection Agent

    1 month ago

    Redwood City, United States Global Risk Solutions, Inc. Full time $25 - $35

    Job Title: Unarmed Executive Protection AgentLocation: Redwood City, CAPay Rate: $25-35 per hourExperience Required: Minimum of 6 years of experience in executive protection or a related field.Licenses: BSIS Guard Card, Appropriate Use of Force and/or Weapons of Mass Destruction Certification, Powers to Arrest Certification.Shift Type: Reserve...

  • Insurance Agent Specialist

    2 months ago

    Jersey City, New Jersey, United States The Pedone Agency Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Insurance Sales Agent to join our team at The Pedone Agency. As an Insurance Sales Agent, you will be responsible for developing and maintaining relationships with policyholders, identifying their insurance needs, and providing tailored solutions to meet those needs.Key...

  • Marketing Associate

    2 weeks ago

    Jersey City, New Jersey, United States Andrew Bevington - State Farm Agent Full time

    Job DescriptionAs a Marketing Associate for Andrew Bevington - State Farm Agent, you will play a key role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Your enthusiasm for insurance and financial products will be essential in educating customers about their options and developing leads to meet...

  • Insurance Agent

    3 weeks ago

    Arizona City, Arizona, United States Annaise Swearingen - State Farm Agent Full time

    Protect Families and Better Our CommunityWe are a team of dedicated professionals working hard every day to make a positive impact on our community. We are seeking a talented individual to join our team as an Agent Team Member.Position OverviewIf you enjoy helping people and are looking for a challenging and rewarding career, we encourage you to apply for...

  • Insurance Risk Management Specialist

    2 weeks ago

    Jersey City, New Jersey, United States The Pedone Agency Full time

    Are you looking for a career opportunity in the insurance industry? The Pedone Agency is seeking an entry-level insurance agent to join our growing team.Candidates with strong interpersonal communication skills will be successful in facilitating insurance sales among new and prospective clients.Responsibilities:Collaborate with policyholders to develop...

  • Insurance Agent

    2 weeks ago

    Arizona City, Arizona, United States Annaise Swearingen - State Farm Agent Full time

    Protect Families and Better Our CommunityWe are a team of great people working hard every day to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our mission is to provide excellent service and support to our customers, and we are looking for the right person to join our team.ResponsibilitiesEstablish...

  • Insurance Sales Representative

    2 weeks ago

    Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full time

    Account Representative - State Farm Agent Team MemberWe are seeking a highly motivated and customer-focused Account Representative to join our team at Hemant Jiwnani - State Farm Agent. As a key member of our team, you will play a vital role in growing our agency through meaningful client relations and acting as a liaison between customer needs and agency...

  • State Farm Insurance Agent Team Member

    2 weeks ago

    Peachtree City, Georgia, United States Ky Dickerson - State Farm Agent Full time

    Job Title: Telemarketer - State Farm Agent Team MemberJob SummaryWe are seeking a highly motivated and customer-focused professional to join our team as a Telemarketer - State Farm Agent Team Member. As a key member of our team, you will be responsible for building and developing customer relationships within the community to promote State Farm products,...

  • Receptionist - State Farm Agent Team Member

    4 weeks ago

    Texas City, United States Sandy Cox - State Farm Agent Full time

    Sandy Cox State Farm Agency, located in Center, TX, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate...

  • Insurance Sales Agent

    2 weeks ago

    Jersey City, United States The Pedone Agency Full time

    Description Are you a motivated people person looking for the chance to break into a new industry? If the answer is "yes", we are looking for you! Jump-start your career by joining our growing team as an entry-level insurance agent. Candidates with strong interpersonal communication skills will hit the ground running to facilitate insurance sales among new...

  • Insurance Staff Position

    1 week ago

    Panama City Beach, Florida, United States Andrew Reuther - State Farm Agent Full time

    Job DescriptionState Farm Insurance Agent located in Panama City Beach, FL is seeking a career-oriented professional to join their team.Position OverviewAs a State Farm team member for Andrew Reuther - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Insurance Account Position

    6 months ago

    Lenoir City, United States Dane Ogden - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Lenoir City, TN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dane Ogden - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Insurance Sales Representative

    2 weeks ago

    Peachtree City, Georgia, United States Ky Dickerson - State Farm Agent Full time

    Job OverviewAs a State Farm team member for Ky Dickerson - State Farm Agent, you will play a crucial role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key ResponsibilitiesUtilize a customer-focused, needs-based review process to educate customers about...

  • Financial Services Representative – State Farm Agent Team Member

    2 months ago

    Union City, United States Hera Gutierrez - State Farm Agent Full time

    ROLE DESCRIPTION:As a  Financial Services Representative – State Farm Agent Team Member with Hera Gutierrez - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial...

  • Insurance Risk Manager

    1 week ago

    University City, Missouri, United States Farmers Insurance 1475 Full time

    Insurance Sales Agent Job DescriptionWe are seeking a skilled Insurance Sales Agent to join our team at Farmers Insurance 1475. As a key member of our sales team, you will be responsible for connecting new, existing, and prospective clients with the insurance program that best meets their individual needs.Key Responsibilities:Create tailored risk management...

  • Insurance Sales Representative

    2 weeks ago

    Jersey City, New Jersey, United States Brenda Skinner - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with customers, identifying their insurance needs, and providing personalized solutions.Key ResponsibilitiesDevelop and...

  • Insurance Sales Representative

    1 week ago

    Jersey City, New Jersey, United States Brenda Skinner - State Farm Agent Full time

    Are you a customer-focused individual looking for a challenging and rewarding career? As a State Farm Agent Team Member, you will have the opportunity to work with a dynamic and fun team to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.ResponsibilitiesEstablish and maintain strong customer relationships,...

  • Insurance Risk Manager

    3 weeks ago

    University City, Missouri, United States Farmers Insurance 1475 Full time

    Insurance Sales AgentWe are seeking a skilled Insurance Sales Agent to join our team at Farmers Insurance 1475. As a key member of our sales team, you will be responsible for connecting new, existing, and prospective clients with the insurance program that best meets their individual needs.Key Responsibilities:Create tailored risk management strategies...