Overnight Houseperson

Job Summary:

The Housekeeping Aid/Houseperson is responsible for the cleaning and maintaining of all floor hallways, public space and service areas, ensuring hotelʹs standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Supervisor or Manager.

Essential Job Functions:

Review assignment sheet and update completed assignments. Check with Housekeeping Supervisor for additional assignments throughout the shift.
Review assigned area and complete general removal of any trash or debris on floors.
Check assigned floor closets and complete linen requisition to replenish linen supplies as assigned.
Stock linen carts with linen and supplies.
Maintain cleanliness and organization of floor closets.
Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
Remove all dirty glassware from assigned Room Attendantsʹ carts and closets. Transport to designated washing areas. Return clean and capped glasses to floor closets in racks.
Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
Transport any Room Service trays/items in guest hallways to service areas.
Empty trash containers in public areas.
Respond to guest and Front Desk requests for housekeeping items (i.e. delivery of cribs, rollaway beds, extra linens and other guest supplies).
Provide timely delivery of any items requested by guests.
Clean and maintain cleanliness of all public bathrooms.
Coordinate with the laundry/linen company the daily pick-up and delivery of linen.
Report all maintenance deficiencies via radio communication to supervisor and Engineering staff. Complete work orders as needed.
Vacuum and mop guest hallways and stairwells.
Deliver linens and supplies to their rooms as requests.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintain a collaborative workplace by assisting co-workers and working in a team environment. Maintain positive working relationships.
Stripping rooms of soiled liens and trash when necessary.

Clean and organize fitness center and pool area

Education & Experience:

• Proven experience as a cleaner or housekeeper preferred.

• Customer Service Skills required.

• Prioritization and time management skills required.

• Working quickly without compromising quality.

• Attention to Detail skills required.

• Basic Knowledge of the English Language.

• Advanced knowledge of cleaning products, implements and practices.

• Willingness to maintain confidentiality.

• Reliable mode of transportation required.

• High school diploma or GED certification or an equivalent combination of education and experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time including for an entire work shift (8 hours)

Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion with help.

Reach and extend arms above and below the waist frequently.

Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally

Exposure to harmful chemicals, odors and potentially infectious materials.

Mental Requirements:

• Must be able to communicate clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

• Must maintain composure and objectivity under pressure.

• Must be respectful and maintain a calm demeanor.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

• Must be able to work with a myriad of personalities and levels within the hotel and outside sources

This job description is a general representation of the duties and responsibilities commonly found for this type of position.