Data Analyst for Genesys Telephony System

4 months ago


Minneapolis, United States Syntricate Technologies Full time
Position background:
  • Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
  • The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.

Top 5-10 responsibilities:
  • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
  • Experience with Dialer and Integrations, Text to Speech and ASR.
  • Most have broad Genesys Cloud knowledge.
  • Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.

Skills/attributes preferred:
  • Certifications and experience directly with implementation of Genesys migrations to the Cloud.
  • Would desire a Genesys certified person so that they can directly open support tickets.


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