Manager, Housing Operations

22 hours ago

Athens, United States Tyler Junior College Full time
Location : 1327 S Baxter Ave, Tyler

Job Type: Full-Time Regular

Job Number: 00691

Department: Residential Life & Housing

Opening Date: 10/04/2024

Number of Months: 12

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Description

The Housing Operations Manager is a full-time, twelve-month professional position that plays a pivotal role in the Residential Life and Housing Department at Tyler Junior College and reports to the Assistant Director, Housing Operations & Administrative Services. This position is responsible for managing housing operations, overseeing residence life functions, and ensuring exceptional customer service to create a positive and engaging residential experience for students. The Housing Operations Manager works closely with various departments, manages vendor relationships, and leads the supervision of part-time staff throughout the year, which includes over 30 staff members in the summer and 4 staff members during the fall and spring semesters. By maintaining a safe, comfortable, and developmentally supportive living environment, this position fosters both academic success and personal growth for residents.
Essential Functions and Duties

Primary Responsibilities
  • Staff Supervision: Oversee the recruitment, training, supervision, and performance management of a large team of part-time staff. This includes managing over 30 part-time staff members during the summer to support summer camps and conference activities and supervising 4 part-time staff members during the fall and spring semesters. Ensure that all staff are equipped to provide excellent customer service, operational support, and adhere to departmental policies.
  • Vendor Liaison: Serve as the primary contact for contracted vendors, including laundry, housekeeping, and pest control services, ensuring service delivery meets the standards and needs of the residential community.
  • Departmental Collaboration: Act as the liaison between the Residential Life and Housing Department and other TJC departments. Collaborate with TJC-affiliated group sponsors and coaches to support campus activities and events.
  • Resident Management: Oversee the management of all resident early arrivals and late departures, ensuring smooth transitions during these critical periods.
  • Student Support: Assist with student housing issues, including room assignments, cancellations, billing inquiries, and reporting to enhance the resident experience.
  • Communication Management: Review, respond to, and forward incoming Housing department emails to support professional staff members and maintain effective communication within the department.
  • Event Coordination: Coordinate all summer camps and conference bookings, including managing the billing process to support the department's operational and financial goals.
  • Residence Hall Oversight: Conduct regular walkthroughs of residence halls to assist Hall Managers in maintaining the physical operations of the buildings and addressing any issues promptly.
  • Placement Process: Assist with the residence hall placement process for all academic terms, ensuring efficient and accurate room assignments.
  • Customer Service Excellence: Monitor and evaluate desk operations across all Housing offices to ensure exceptional service is provided to residents and visitors.
  • Resident Issue Resolution: Respond to resident complaints and issues as directed by the Assistant Directors of Housing Operations and Administrative Services, ensuring prompt and effective resolution.
  • System Support: Assist in the implementation of StarRez modules and provide support and backup for all StarRez modules impacting housing operations, ensuring smooth and efficient system functionality.
Competencies
Skills and Abilities
  • Knowledge of touch-typing system is strongly preferred
  • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Good command of English, both oral and written
  • Friendly and professional customer service skills
  • Precise attention to detail
  • Must be able to work independently, respect confidentiality, and maintain courtesy in dealing with students, parents, faculty/staff, coworkers, and visitors.
Qualifications

Required Education/Experience
  • Bachelor's degree in a related field.
  • Experience in supervising and training staff.
Preferred Education/Experience
  • Master degree or equivalent preferred
  • One to three years of experience in a comparable position preferred, or experience in housing/residential life in general.
  • Familiarity with housing management software, such as StarRez, is a plus.
Supplemental Information

Expectations
  • Perform other duties as assigned.
  • Will have contact - in person, by email, or by phone - with staff, students, and the general public.
  • Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
  • Must be able to lift up to 25 lbs. unassisted and up to 50 lbs. with assistance as necessary.
Travel
Must have and maintain a current valid Texas driver's license and an acceptable driving record.

INSURANCE (Coverage fully or partially funded by the College)
Health Insurance
Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance
The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability
This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance
With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee)
Dental Insurance
Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance
The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment
This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability
If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan
Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance
An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium
All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.

RETIREMENT
Retirement
The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan
The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans
An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan
An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE
Vacation
Only 12-month employees are eligible to accrue vacation time on a monthly basis.
  • 10 days for 1-7 years of service
  • 12 days for 8-10 years of service
  • 15 days for 11-15 years of service
  • 20 days for 16+ years of service
Sick Leave
Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

Holidays
  • New Year's Day
  • Martin Luther King Jr. Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
Reduced Operations Periods
  • Spring Break (5 weekdays)
  • Thanksgiving Break (5 weekdays including Thanksgiving Day)
  • Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION
Professional Development
The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.

Enrollment in TJC Credit Classes
The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.

The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.

OTHER BENEFITS
TJC Event Attendance
Free admission to regular season College sporting events for employees and immediate family.
Free admission for two to most cultural arts events on campus.

Library Use
Employees may utilize the Vaughn Library and Learning Resource Center.

Fitness Facility Use
Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.

Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.

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