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Field Service Tech

3 months ago

Compton, United States Duravant Full time
Job Details

Level
Experienced

Job Location
Compton, CA

Position Type
Full Time

Education Level
High School

Salary Range
$21.20 - $31.60 Hourly

Travel Percentage
Up to 25%

Job Shift
Swing

Job Category
Installation - Maint - Repair

Description

We are hiring a skilled Field Service Technician to add to our growing team This position is located in the Southern California area and requires experience in conveyor systems within material handling. NPI is a well-established company, with an amazing team of talented technicians throughout the U.S.

  • Quickly and efficiently, resolve customer issues to maintain maximum uptime.
  • Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
  • Work with support personnel to install new equipment and perform equipment upgrades,
  • Properly control company assets by managing parts inventory and on-site tools.
  • Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
  • Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
  • Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
  • Respond to emergency and non-scheduled calls for service within established response time goals
  • Look for new ways to improve the timeliness and quality of the level of service provided.
  • Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
  • Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.
Qualifications
  • Flexible to work any shift including nights, weekends, and Holidays
  • Strong electronics/electrical background
  • Solid mechanical knowledge
  • Ability to apply software skills and knowledge to our equipment
  • Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation
  • Full range of motion and unrestricted mobility.
  • Ability to lift 50-75 lbs.
  • Good problem-solving and troubleshooting skills
  • Good time management skills
  • Strong customer relations skills
  • Clear and concise verbal and written communications
  • Ability to carry out detailed written and verbal instructions independently
  • Ability to persuade/influence others in sensitive/confrontational situations
  • Basic computer skills: DOS, Windows, UNIX, Microsoft Office


EXPERIENCE:

High school graduate or equivalent

Prefer a 2-year degree or certification in electronics/advanced mechanics/software training

1+ years related industry/equipment experience

Will consider an equivalent combination of education and experience.