Dental Office Manager

2 weeks ago

Mt Kisco, United States Preferred Dental Care Full time
Description

We are on the lookout for a seasoned and compassionate Dental Office Manager/Treatment Coordinator to supervise and facilitate the daily operations of our practice. You will be responsible for guaranteeing that our office is organized and operating efficiently by arranging its systems, mentoring its team, and making certain that patients receive the best care. The perfect candidate should have knowledge of front-desk dental services and serve as the Treatment Coordinator primarily.

To successfully run our practice, you need to be a leader who is amiable, willing to cooperate, a problem solver, and somebody who takes initiative.

Benefits include paid time off, holiday pay, medical and dental coverage, and a 401(k) with a company match. Our patients are valued and we strive to provide them with the finest care.

Responsibilities

• Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations.
• Identify opportunities and make effective decisions and improvement plans based on data analysis, team observations, and budgets.
• Communicates new directives, policies, or procedures to the team to explain changes, answer questions, and maintain a positive open, and collaborative morale.
• Support and achieve performance targets and practice goals.
• Improves customer service and satisfaction through policy and procedural changes.
• Manage coverage for your team and PTO requests.
• Generate and review treatment plans with patients having them sign off on their estimated responsibility and payment arrangement.
• Ensure your treatment plans are scheduled and make follow-up calls on a monthly basis.
• Collect patient portions at the time of scheduling and in full by the completion of their treatment. Support patients with 3rd party financing applications when necessary (Care Credit and Wells Fargo).
• Oversee and ensure that all procedures are walked out correctly and that the correct providers are attached for all procedures daily.
• Must work towards building a great team culture.
• Run accounts receivable reports regularly and reduce collections.
• Must be a team player.

Qualifications

• Must have a minimum of 2-3 years of experience in the administrative side of Dentistry.
• Experience with Dentrix, and/or OpenDental is a plus
• Ability to comply with safety procedures, privacy rules, and regulations in order to maintain a safe working environment.
• Excellent leadership abilities include having outstanding communication, being approachable, and being calm, clear, kind, and respectful.
• A willingness to take ownership, act with a sense of urgency, and resolve issues with follow-through and timeliness.
• Working closely with upper management to facilitate necessary resources for managing an outstanding office.
• Motivate the team to elevate the dental office to the best in class.

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