Division Director, Residential

Division Director, Residential & Substance Use (Sepulveda)

This is a hybrid position with two days a week on-site required. You have the option to elect into a 9/80 flex work schedule.

The pay for this position is between $128,033 - $147,240 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As the Division Director for Residential & Substance Use, you will lead, direct, and manage one or more mental health residential, and substance use programs. You will ensure these programs align with established philosophies, standards, contracts, and the policies, procedures, and guidelines set by Didi Hirsch, maintaining the highest levels of quality and compliance.

Primary Duties

Management

• Oversees the hiring, orientation, evaluation, training, and supervision of all staff, volunteers, and interns assigned to the division.
• Supervises staff; develops program policy and procedure; negotiates with funding agencies; participates in relevant committees; coordinates and acts as liaison with other agencies; establishes and maintains an on-going evaluation of program effectiveness and clinical intervention as needed.
• Handles after-hours responsibilities for crises or issues beyond the Program Director's scope and develops strategies for implementing national and federal changes within the agency.
• Forms a highly effective team to accomplish the division's short- and long-term goals.
• Delegates decision-making and responsibility to the appropriate level, providing the necessary information and direction.
• Ensures resources and systems are in place to support the training and continuous learning of staff.
• Oversees program growth and development, including scaling existing programs to new client populations, and collaborates with grants officer to research and develop grant opportunities for program growth.
• Interfaces with related community agencies, attending meetings as scheduled and/or needed to include: the Department of Mental Health, Department of Public Health (Substance Use Prevention & Control), and Health Insurance Portability and Accountability Act.
• Engages with DMH as the lead within the Intensive Care Division and with SAPC as the lead within Substance Programming, representing agency on matters related to division.

Program Quality, Compliance and Reporting

• Measures progress against plans and stated goals as it applies to residential program outcome activities.
• Develops, implements, reporting methods consistent with the Agency's procedures to ensure that data and other information gathered is accurate and reported in a timely manner.
• Collaborates with Director of Quality Improvement to develop program protocol and ensures that program elements are in compliance with Agency, County, State and other regulatory agencies.
• Implements and enforces appropriate disciplinary mechanisms when violations are detected; establishes reasonable steps to respond appropriately to the violation and to prevent similar violations in the future.
• Evaluates the results of overall program operations regularly and systematically, and reports results to the Senior VP of Clinical Operations and others as appropriate.
• Captures, reviews, and analyzes program service statistical and outcome data to provide useful information for assessing performance.
• Uses performance and statistical service data to engage program management staff in strategic thinking and decision making.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required on the division, senior and executive level.

Finance

• Collaborates with finance department staff to prepare annual budgets and contract agreements
• Monitors contract performance; reviews monthly and annual financial statements making plans of correction as needed keeping supervisor apprised of progress and challenges.
• Monitors census for residential programing and provides accountability for residential finances.
• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing program equipment and supplies.

Position Requirements

• Licensed with 4+ years of experience directing and managing residential and/or substance use programs in a non-profit social service, mental health, and/or substance use environment.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to adult and family residential and substance use programs for individuals with a history of mental illness and substance use.
• Demonstrate full working knowledge and experience in program development and clinical supervision.
• Have working experience in budget preparation and fiscal management, and contract negotiations for adult mental health and substance use services.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include: email, word processing, spreadsheets, presentation software, database, electronic health record and project management.
• Manage employee performance consistent with defined Didi Hirsch processes.
• Utilize analysis, experience, and judgment to make management decisions.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Flexibility to respond after hours and weekends for 24/7 residential programs as needed.
• Professional Assault Crisis Training Certification (Pro-ACT) or willingness to get certified within 90 days of hire.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well-Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voices to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high-quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-AM1 #LI-Hybrid