Commercial Account Manager

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

About the Role:

As an Account Manager in our Commercial segment, you will play a vital role in growing our existing customer partnerships with Culture Amp. Your primary goals are to understand their challenges and offer aligned, impactful solutions where appropriate. You will build a sustainable pipeline of expansion opportunities within your assigned book of business through innovative outbound strategies and will be responsible for managing that pipeline to close.

Key Responsibilities:

• Understand our customers: Develop a comprehensive understanding of your customers' unique business needs, industry trends, and communication styles to craft tailored solutions that solve their people and business challenges.
• Discover growth opportunities: Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement.
• Leverage relationships: Deepen connections across various levels within customer organizations-including HR teams, leadership, and key stakeholders-to deliver insights and uncover challenges and opportunities to expand our customer relationships.
• Collaborative accountability: Work closely with cross-functional teams to deliver an exceptional customer experience throughout the customer lifecycle.
• Build pipeline through outbounding, segmenting your book, and thorough research: Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions that help book meetings and drive customer value.
• Strategic account planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume-mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
• CRM forecasting and best practices: Effectively utilize Salesforce to manage all account activities, provide monthly/quarterly forecasts, and ensure Salesforce hygiene on a weekly basis.

Qualifications:

• 5-6 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+)
• Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry
• Strong ability to build and progress pipeline opportunities for account expansion through innovative strategies and a structured sales process
• Exceptional communication and presentation skills, especially when engaging with HR professionals and executives
• Experienced in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees
• Familiarity with sales methodologies such as MEDDPICC, and a solid understanding of deal stage progression, objection handling, competitor depositioning, and negotiation tactics

Key Skills:

• Active Listening
• Growth Mindset
• Relationship Building
• Time Management
• Prioritization
• Deep Discovery Questioning
• Sales Process and Pipeline Management
• Process Optimization

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

Base Salary Range (US)

$140,000-$175,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

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