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Helpdesk III

3 months ago

Madison, United States RIT Solutions, Inc. Full time

Location - Madison, WI 100% onsite

Feel free to share with me candidates if they meet the following criteria:

  1. The candidate has 6+ years in Help Desk roles.
  2. The candidate is currently in Wisconsin (or can relocate at the start) and will be there for the duration of the contract.
  3. The candidate is OK with working 100% onsite in Madison, WI (location above) and the commute associated with it.
  4. The candidate has a history with all of the below:
    • 6+ Years with Help Desk (or similar) roles
    • ITIL v4 Certification
  5. The candidate has a history with ___ of ___ of the below:
    • IT Service Management (ITSM)
    • CompTIA A++
    • PMP Certification
    • Lead experience in ITSM improvement initiatives (ITIL based or otherwise)
  6. Work Arrangement- 100% onsite. The candidate MUST be a Wisconsin resident or willing to relocate to Wisconsin at the candidate's expense before starting the role. Candidates local to Madison are strongly preferred. This position will be working full-time (5 days per week) in the office in Madison. The selected hire must be in the office full-time per the team schedule. Given this, the submitted candidates must be within commuting distance of the DFI offices in Madison. The selected hire is expected to cover parking costs. There is some free street parking in the vicinity or else onsite parking at a monthly rate of approximately $70/month.
  7. Required Skills -- Help Desk or IT Support Roles (6 years+), ITSM tools, ITIL Best Practices, ITIL 4 Foundation Certification (or similar), Root Cause Analysis, Lead Roles Around ITSM Improvement Initiatives, etc.
  8. Nice to Have Skills -- CompTIA A+ Certification, PMP Certification, etc.
Required Skills: (Need Majority; 6+ Years)
  • Professional helpdesk roles
  • ITSM
  • ITIL 4 Foundation certification or similar
  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with customers, including executives.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Nice to Have Skills (Need X or more of the following):
  • CompTIA A+ certification or similar
  • PMP certification or similar
Interview Process:
  • Teams interview