Personal Lines Customer Service Representative

2 months ago

Auburn, United States NAPAA Full time
Job Description

The Personal Lines CSR at William Witzke Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems.


Compensation: $18.00 per hour

Becoming an Insurance Professional

Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.

NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are.

As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.

  • Personal Lines Customer Service Representative

    3 weeks ago

    Auburn, United States NAPAA Full time

    Job Description The Personal Lines CSR at William Witzke Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and...

  • Customer Service Representative

    3 months ago

    Auburn Hills, United States Customer Service Full time

    Job DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...

  • Customer Service Representative

    3 weeks ago

    Auburn, United States Springfield Plastics Full time

    Job Type Full-time Description At Springfield Plastics, Inc., we are continuing to grow and expand. Due to this continued growth, we are seeking an additional CUSTOMER SERVICE REPRESENTATIVE to join our already established team! This position will be based at our manufacturing facility located in AUBURN, ILLINOIS. As a Customer Service Representative, or...

  • Customer Service Representative

    3 weeks ago

    Auburn, United States SPRINGFIELD PLASTICS INC Full time

    Job DescriptionJob DescriptionDescription:At Springfield Plastics, Inc., we are continuing to grow and expand. Due to this continued growth, we are seeking an additional CUSTOMER SERVICE REPRESENTATIVE to join our already established team! This position will be based at our manufacturing facility located in AUBURN, ILLINOIS. As a Customer Service...

  • Wholesale Customer Service Representative I

    7 days ago

    Auburn, United States Sullivan Tire & Auto Service Full time

    Provide customer service and support to our internal and wholesale customers via telephone Provide customers with current product information, quotations and inventory to fulfill orders. Process accurately and efficiently orders for internal and whol Customer Service, Customer Service Representative, Representative, Retail, Automotive, Skills

  • Customer Service Representative

    2 months ago

    Auburn, United States Olympic Hot Tub Co Full time

    Job DescriptionJob DescriptionJob descriptionAre you looking for a change of pace? Do you want to build a career in a FUN industry with great pay and excellent benefits? Do you enjoy learning new things and helping people solve problems? Do you appreciate being rewarded for a job well done? Have you always wanted your own dedicated workspace? If so, then we...

  • Customer Service Representative

    7 days ago

    Auburn, United States Airgas Full time

    Customer Service Representative - Billerica or Hingham or Auburn or Saugus, MA- Monday - Friday- 1st Shift. The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas custo Customer Service, Customer Service Representative, Representative, High School, Data Entry, Sales, Retail,...

  • Customer Service Insurance Representative

    2 months ago

    Auburn, United States Firefighter Insurance Services Full time

    Job DescriptionJob DescriptionThis is a remote position. Candidates must reside in the state of Arizona, Nevada, Texas or Washington. Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd generation retired California firefighter and we know the Fire Family better than anyone!The Customer Service Representative is...

  • Customer Service Representative

    4 weeks ago

    Auburn, United States ACG Seattle Full time

    Job DescriptionJob DescriptionOur company is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Customer Service Representative to assist...

  • Customer Service Representative

    3 weeks ago

    Auburn, United States AtWork Group Full time

    Location: Auburn, WAIntroduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute...

  • Customer Service Representative

    5 days ago

    Auburn, United States AtWork Group Full time

    Location: Auburn, WAIntroduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute...

  • Customer Service Representative

    7 days ago

    Auburn, United States AtWork Group Full time

    Location: Auburn, WAIntroduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute...

  • Customer Service Representative

    3 weeks ago

    Auburn, United States AtWork Group Full time

    Location: Auburn, WA Introduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute...

  • Customer Service Representative

    2 weeks ago

    Auburn, United States AtWork Group Full time

    Location: Auburn, WA Temp/Temp to Hire Introduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication...

  • Customer Service Representative

    4 weeks ago

    Auburn, United States U-Haul Full time

    Location: 1301 Opelika Rd, Auburn, Alabama 36830 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 months ago

    Auburn, United States U-Haul Full time

    Location: 541 Center St, Auburn, Maine 04210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Auburn, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 256 Genesee St, Auburn, New York 13021 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    2 months ago

    Auburn, United States U-Haul Full time

    Location: 256 Genesee St, Auburn, New York 13021 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    Auburn, United States vanshomecenter.com Full time

    Job Summary Van's Home Center is looking for a full-time Customer Service Representative to join our team As a Customer Service Representative, you are a key member of the team and represent our company through daily contact with customers and other vendors. You will be responsible for addressing varying customer inquiries. Exemplifying our code of values,...

  • Customer Service Representative

    1 month ago

    Auburn, United States Van's Home Center Full time

    Job DescriptionJob DescriptionJob SummaryVan's Home Center is looking for a full-time Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our company through daily contact with customers and other vendors. You will be responsible for addressing varying customer inquiries....