Help Desk Technician I

3 weeks ago


Cherry Hill, New Jersey, United States COREHIRE Full time
Help Desk Technician I

Reports to: Help Desk Lead

radius180 is a managed services provider offering IT support and services to small and medium-sized businesses. We have developed a company culture that focuses on a relationship-based approach to servicing our clients. Our goal is to build a team committed to the success of our business as well as our clients'. To that end, we hire and coach our employees based on our Company's Core Values: Communication, Dependability, Personal Integrity, Teamwork, Motivation & Passion.

Description

The Help Desk Technician 1 is an entry level position responsible for providing first-response support to clients related to computer hardware, peripherals, and software. A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills. Success in the Help Desk Technician I role will be based on a technician's ability to exceed our clients' expectations in customer service, communication, and support.

Responsibilities:
  • Provide 1st level support, by phone and email, for desktops, laptops, printers, and other computer-related devices and services, both remotely and on-site.
  • Provide accurate and timely logging of problems and their resolutions in a ticketing system.
  • Grow and maintain in-depth knowledge of products and services supported by our Help Desk team.
  • Participate in an on call rotation.
  • Successful completion of training and certification requirements assigned by management.
  • Frequently move equipment weighing up to 50 pounds.
  • Perform other duties and responsibilities as assigned by the Help Desk Lead.
Required Skills:
  • Must have a passion for technology and problem solving.
  • Must exhibit a clear, friendly, and professional phone manner.
  • Must have excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end-users.
  • Must be able to handle multiple assignments with attention to detail.
  • Must have experience with Microsoft Windows operating systems.
  • Must have reliable transportation.
Benefits:
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401k
  • Certifications and training resources


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