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Dispatcher 3- EMS/Paramedic Dispatcher

2 months ago

Florham Park, United States Atlantic Health System Full time

The Atlantic Mobile Health Dispatcher III is an integral part of the Emergency Medical Services Department supporting the Basic and Advanced Life Support personnel. The dispatcher is responsible for assignment of the most appropriate ALS and/or BLS resource to meet the patient and customer’s needs while assuring the safe completion of the emergency through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch(CAD) systems, telecommunications equipment, mapping software, vehicle tracking software, weather and traffic information to assure the safety of medical crews. Coordination with other EMS teams and Communications Center in the region to assure safe operations and collaboration and the necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory. Initiates the transmission of messages using multiple forms of communications not limited to radio, pager, mobile data and phone in a professional manner. Receives all emergency calls requesting Basic Life Support services for municipalities and clients in North and Central New Jersey, including mutual aid requests from other agencies. Receives all emergency calls requesting Advanced Life Support services for the Mobile Intensive Care programs the Communications Center provides services for including mutual aid requests from other agencies. Answers 911 lines and provides call screening and pre-arrival instructions for calls requiring Emergency Medical Services. Dispatches units by means of radio and telephone equipment provided, in accordance with established protocols. Coordinates and connects radio channel patches to medical control physicians per established protocols. Monitors and records status and location of all vehicles and personnel. Coordinates with hospitals to provide information from the scene of large-scale incidents including incoming patient information per established protocols. Maintains hospital diversion status with periodical updates when necessary. Troubleshoots all radio problems and notify the supervisor for assistance. Staffs the EMS Communications Unit that responds to scenes and pre-planned events when requested. Operates all equipment under the Rules and Regulations of the Federal Communications Commission and the New Jersey State Department of Health. Office of Emergency Medical Services, as pertains to the function of a Mobile Healthcare Communications Center. Qualifications/Requirements: Excellent telephone/radio voice, oral and written communication skills Must be capable of writing in English language utilizing pen on paper or electronic communication in a very expeditious manner Able to clearly communicate professionally, both verbally and in writing, in English language without excessive loudness that is disruptive to coworkers in a close quartered setting and not softly one cannot be heard in a loud and often noisy work environment Able to use a computer and be highly proficient and accurate with data entry Must be computer savvy to navigate various software applications comfortably Ability to work under pressure and in excessively high call/trip volume periods Ability to maintain a calm demeanor and ability to process information and make critical, sound and quick decisions Punctual and stringent about his/her work, attendance and reporting Minimum Education: High school diploma/GED/ equivalent Education: 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred Emergency Medical Technician or Paramedic preferred Relevant Experience: 1+ year of previous emergency and/or medical transport dispatching experience strongly preferred ABOUT US At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Morristown Medical Center, Morristown, NJ Overlook Medical Center, Summit, NJ Newton Medical Center, Newton, NJ Chilton Medical Center, Pompton Plains, NJ Hackettstown Medical Center, Hackettstown, NJ Goryeb Children's Hospital, Morristown, NJ CentraState Healthcare System, Freehold, NJ Atlantic Home Care and Hospice Atlantic Mobile Health Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years Best Places to Work in Healthcare - Modern Healthcare 150 Top Places to work in Healthcare - Becker's Healthcare 100 Accountable Care Organizations to Know - Becker's Hospital Review Best Employers for Workers over 50 - AARP Gold-Level "Well Workplace": Wellness Council of America (WELCOA) One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine Official Health Care Partner of the New York Jets NJ Sustainable Business Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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