Functional Analyst

4 weeks ago

Issaquah, United States Costco Full time

Functional Analysts are responsible for: understanding the requirements of users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications.

Job Duties/Essential Functions

• Analyzes and delivers complex cross-functional business requirements and process flows.

• Performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement.

• Assists teammates in growing and developing the skills necessary to elicit and translate requirements into functional design.

• Executes and leads the development of technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs and reviewing micro designs.

• Develops technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs and reviewing micro designs.

• Designs, develops and executes testing protocols to include: unit testing, integration testing and system testing, as driven by the requirements.

• Performs systems and data analysis on applications to understand functional design requirements determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Manages, defines, drives and executes as needed, the implementation of configurations across applications and interfaces.

• Assists teammates in growing and developing the skills necessary to grasp team application concepts and tool suite.

• Identifies and resolves problems often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.

• Participates in the development of deployment and release work plan tasks within a phase.

• Coordinates, plans, designs and produces deliverables for the training phase.

• Develops and ensures adherence to establishment of standards, best practices, governances, and patterns.

• Collaborates with stakeholders to gather, analyze, and document business requirements and translate them into technical requirements and/or functional specifications.

• Assists the QA resources in designing Test Plans and executing Test Cases to ensure the system meets the functionality and/or performance expectations.

• Supports the Product Management team in communicating with peers, vendors, business stakeholders, and management to understand clear scope for all requests.

• Develops, maintains, and shares knowledge assets to drive faster issue resolutions, efficiency, and continuous improvement.

• Collaborates with appropriate business and IT teams to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.

• Ensures timely, clear communication regarding high-priority issues with the appropriate stakeholders.

• Identifies, documents, coordinates, and tracks resolution progress and incident/problem trends in relation to vendor services, ensuring vendor's contractual compliance.

• Collaborates with external teams to ensure alignments on priorities, development tasks, testing execution, and deployment activities.

• Develops and delivers training materials, SOP, knowledge-sharing sessions, and feature demo to end-users.

• Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.

• Monitors system performance and identifies opportunities for optimization, enhancement, and performance improvement.

• Documents and manages risks, issues, assumptions, and constraints impacting delivery efforts.

• Develops and coordinates operational controls, and associated metrics to measure success.

• Participates in periodic audits for solutions, planning, and delivery functions.

• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery

• Computer, phone, printer, copier, fax.

Non-Essential Functions

• Assists in other areas of the department as necessary.

• Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery

• Same as Essential Functions.

Experience, Skills, Education & Licenses/Certifications
Required:

• Strong analytical and problem-solving skills, with the ability to think strategically, drive solutions, and effectively negotiate with vendors/other teams to create a mutually beneficial solution.

• Experience with implementation and maintenance of a SaaS solution

• Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.

• Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

• Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.

• Resourceful, self-motivated, and accountable team player with a constructive mindset.

• Ability to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
Recommended:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.

• Familiarity with Costco business areas from an IT perspective.

• Experience with service and project management tools ServiceNow, Jira, or similar tools.

• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

• Successful internal candidates will have spent one year or more on their current team.

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents

• Cover Letter

• Resume

• Last two performance reviews

• Attendance records for current year (Do not include absences covered by paid sick/personal time, FMLA or other protected absences.)

California applicants, please click here to review the Costco Applicant Privacy Notice.

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