Dispatcher at Springfield Ready Mix

1 month ago

Springfield, United States Springfield Ready Mix Full time
Springfield Ready Mix of Springfield, MO is a proud supplier of ready-mix concrete. We have served the Springfield region for decades providing high-quality concrete that is reliable and long-lasting and great customer service. We are looking to add a highly motived Dispatcher to our team. Ready Mix dispatch experience is required. Top market pay will be determined upon qualifications.

This position is responsible for dispatching ready mix concrete on a timely manner. It includes working with customers to provide efficient service and customer service, customer satisfaction, and establishing good employee relations with employees involved in delivery. This position also performs proper batching of concrete in accordance with all job specifications and mix designs. Quality and consistency must be a priority.

Springfield Ready Mix offers group health insurance, life insurance, paid vacation, paid holidays, 401K with company match, and an Employee Assistance Program (EAP). Please read the job description below for more information about this opportunity.

JOB REQUIREMENTS
  • Must have valid Missouri Driver License.
  • Communicate efficiently with customers and company personnel.
  • Provide excellent customer service to all customers. Our customers should want to call us again because of our excellent dispatchers.
  • Extensive knowledge of the surrounding area.
  • Problem solver.
  • Ability to take initiative to increase the quality of one's skills to become more efficient.
  • Make good judgment calls when under pressure.
  • Read and understand maps.
  • Perform mathematical functions pertaining to billing, volumes, and quantities.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute ratios, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed but involved written and oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Ability to apply basic computer skills for entering orders.
  • Training or equivalent combination of education and experience that will provide the knowledge needed to perform the duties assigned with this position.
  • Read, write and speak English.
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
  • Write routine reports and correspondence.
  • Other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Dispatch orders in a timely and efficient manner.
  • Communicate with drivers and direct them to delivery locations.
  • Opening and closing procedures, answering phones, taking orders, and scheduling trucks and drivers.
  • Work with customers in a positive, professional manner when there are technical problems or conflicting delivery times, establishing satisfactory rescheduled times, and contact contractors who have future ready-mix pour schedules and have failed to call in.
  • Ship orders in a timely and efficient manner, work with customers to adjust truck demand to meet proper delivery rate.
  • Correlate with drivers on all aspects of delivery and product to provide better quality and service. Must coordinate and schedule independent truck owners.
  • Perform batching of ready-mix, ensuring that proper design and job specifications are followed.
  • Inspect plant equipment and facilities for mechanical problems and other equipment malfunctions. Relay these problems to the Lead Dispatcher, Plant Superintendent, or the Manager.
  • Responsible for performing various inspections including but not limited to safety, mechanical, environmental, or other specific areas or equipment as directed.
  • Performs and records product testing on a scheduled basis.
  • Assist others in facility maintenance and safety tasks during slow or idle periods.
  • Responsible to secure facility at end of day.
  • Other Duties as assigned.
PHYSICAL REQUIREMENTS
  • Physical demand requires MODERATE level work:
    • Exert up to 70 pounds of force occasionally, and/or
    • Up to 20 pounds of force frequently, and/or
    • A negligible amount of force constantly to move objects
  • Occasionally required to reach above shoulders and climb and descend ladders.
  • Constantly required to sit while dispatching.
  • Constantly required to hear sounds, and have clarity of near, far, and peripheral sight with depth perception.
  • Constantly required to monitor radios, phones, and computer terminals.
  • Continuously work in various weather conditions - hot, cold, wet, dry, humid, wind, etc.
  • Occasionally walk / carry objects on varying terrain - paved, unpaved, dirt, rough terrain, etc.

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