Client Support Specialist II
3 weeks ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. The Client Support Specialist II may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts. Responsibilities * Develop and effectively apply learned technical and domain expertise to assist customers and team members in the intended and proper use of Ice Mortgage Technology software solutions. * Resolve complex problems reported by the customer to the agent in a timely manner with minimal assistance for 95% of all cases assigned at six-month's tenure in the role while maintaining a satisfactory level of customer satisfaction. * Drive service level attainment to departmental standards. * Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance with departmental standards. * Recognize systemic customer-impacting problems and respond appropriately per departmental procedure. * Understand and follow company and departmental guidelines and policies for customer interaction/customer service. * Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. * Drive customer interactions as set forth by department policy and procedure. * Adhere to schedule as set forth by management. * Manage case backlog to departmental standards. * Thoroughly and accurately document details of all customer interactions in appropriate case management system. * Mentor and assist Team Members in workload and understanding of the systems and departmental policies and procedures. Knowledge and Experience * 5 years' experience and a bachelor's degree or equivalent. * Possesses an ability to manage own time to department and team standards and expectations. * Possesses job-relevant domain (Mortgage Banking Industry) and technical knowledge to a degree commensurate with the responsibilities of the role. * Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. * Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. * Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. * Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. * Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage,... For full info follow application link. Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified c andidates are encouraged to apply.
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Client Support Specialist II
2 months ago
Provo, United States Intercontinental Exchange, Inc.(ICE) Full timeOverview Job Purpose The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner...
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Client Support Specialist II
4 weeks ago
Provo, United States Intercontinental Exchange, Inc.(ICE) Full timeOverview Job Purpose The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner...
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Client Support Specialist
4 weeks ago
Provo, United States Simplifile Full timeOverview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in...
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Senior Client Success Specialist
3 weeks ago
Provo, United States CRUCIAL LEARNING Full timeSenior Client Success Specialist Reports To: Manager, Client Success Employment Type: Full Time, FSLA Status: Non-Exempt, EEO Category: Administrative Support Workers The Impact you Will Have: The Senior Client Success Specialist is responsible for managing all post-sale client support for high-revenue, enterprise accounts, enabling these clients to receive...
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Client Care Specialist
5 days ago
Provo, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionClient Care SpecialistOnsite – Provo, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking...
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Peer Support Specialist
4 weeks ago
Provo, United States Wasatch Behavioral Health Full timeJob DescriptionJob DescriptionAre you passionate about making a positive impact on the lives of young individuals in need? As a Full Time Youth Peer Support Specialist at Wasatch Behavioral Health, you will have the opportunity to work closely with youth at our Youth Outreach Treatment Center in Provo, Utah. Your role as a peer support specialist will...
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Peer Support Specialist
4 weeks ago
Provo, United States Wasatch Behavioral Health Full timeJob DescriptionJob DescriptionAre you passionate about making a positive impact on the lives of young individuals in need? As a Full Time Youth Peer Support Specialist at Wasatch Behavioral Health, you will have the opportunity to work closely with youth at our Youth Outreach Treatment Center in Provo, Utah. Your role as a peer support specialist will...
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Legal Support Operations Specialist
3 weeks ago
Provo, Utah, United States Insperity Full timeLegal Support Operations SpecialistAre you passionate about law and technology? Do you thrive in a fast-paced, innovative environment? We seek a Legal Support Operations Specialist to join our client's forward-thinking teamAfter decades of experience and numerous satisfied clients, our client has recognized the need for a more efficient estate planning...
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IT Support Specialist
2 weeks ago
Provo, United States Piper Companies Full timeZachary Piper Solutions is seeking a VoIP Specialist to support our customer (DISA). This position requires you to be on-site at Hill Air Force Base, Utah. The VoIP Specialist will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services. This specialist needs to be able to work in a 24/7 shift work...
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Youth Peer Support Specialist FT
4 weeks ago
Provo, United States Wasatch Behavioral Health Full timeAre you passionate about making a positive impact on the lives of young individuals in need? As a Full Time Youth Peer Support Specialist at Wasatch Behavioral Health, you will have the opportunity to work closely with youth at our Youth Outreach Treatment Center in Provo, Utah. Your role as a peer support specialist will involve providing guidance, support,...
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Youth Peer Support Specialist FT
4 weeks ago
Provo, United States Wasatch Behavioral Health Full timeAre you passionate about making a positive impact on the lives of young individuals in need? As a Full Time Youth Peer Support Specialist at Wasatch Behavioral Health, you will have the opportunity to work closely with youth at our Youth Outreach Treatment Center in Provo, Utah. Your role as a peer support specialist will involve providing guidance, support,...
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Youth Peer Support Specialist FT
4 weeks ago
Provo, United States Wasatch Behavioral Health Full timeAre you passionate about making a positive impact on the lives of young individuals in need? As a Full Time Youth Peer Support Specialist at Wasatch Behavioral Health, you will have the opportunity to work closely with youth at our Youth Outreach Treatment Center in Provo, Utah. Your role as a peer support specialist will involve providing guidance, support,...
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Enterprise Support Specialist
3 weeks ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Enterprise Support Specialist
4 weeks ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Enterprise Support Specialist
1 month ago
Provo, Utah, United States Qualtrics Full timeAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...
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Enterprise Support Specialist
4 weeks ago
Provo, Utah, United States Qualtrics Full timeAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...
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Systems Support Specialist
1 month ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
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Systems Support Specialist
3 weeks ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Systems Support Specialist
3 weeks ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
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Systems Support Specialist
4 weeks ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
