Assistant Manager- Floater

4 weeks ago

Suffolk, United States AAAA SELF STORAGE MANAGEMENT GROUP LLC Full time

Job Type

Full-time

Description

Job Title: Assistant Manager- Floater

Location: Hampton Roads, VA

Reports to: Facility Manager

FLSA Status: Full Time Non-Exempt

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
  • Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
  • Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
  • Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
  • Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.\
  • Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
  • Schedule and supervise minor repairs needed at the store
  • Advise the District Manager of any repairs, construction defects or large maintenance projects.
  • Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.
  • Visually inspect the store daily, identify and respond promptly to any potential breach of security.
  • Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
  • Perform minor maintenance duties, changing light bulbs, weed control etc,
  • Implement, follow and enforce compliance of company policy and procedures.
Requirements

Skills and Qualifications
  • 1+ years Retail experience preferred
  • 1+ years Supervisor or Leadership experience preferred
  • Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
  • Must be able to work with minimal supervision, and also in a team environment.
  • Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
  • Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
  • Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
  • Ability to problem solve, analyze information and demonstrate professionalism
  • Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
  • Presents a professional, positive image that reflects well on the organization.
Working conditions
  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
  • The worker is subject to both environmental conditions: Activities occur inside and outside.
Physical requirements
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
  • Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
  • Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions
  • May be exposed to hazardous materials found in a home or general office environment
  • Use of household cleaning products and disinfectants may be required
Direct reports
  • This position does not have any supervisory responsibilities


Salary Description

16.00/hr

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