Student Success Coach

3 weeks ago

Salt Lake City, United States Western Governors University Full time

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Provides coaching and support for an average student load set by department standards and needs in both one-on-one coaching and group coaching environments. * Drives learner engagement via regular phone outreach. * Empathetically provides encouragement, reinforces positive behaviors, and celebrates milestones of assigned students. * Leverages motivational interviewing techniques to influence positive behavior change in students. * Facilitates WGU Academy's PACA readiness curriculum including group coaching, online facilitation, course completion and coaching sessions. * Collaborates within the team of Student Success Coaches, supporting your teammate and providing input on opportunities for improvement. * Embraces WGU Leadership Principles with high emphasis on learning, courage and student obsession. * Analyzes, tracks, and interprets data to effectively improve student success and productivity. * Assist students with Academy systems, resources and assists in solving any administrative problems that arise. * Other duties as assigned. Knowledge and Abilities: * Strong communication skills including establishing rapport, demonstrating empathy, active listening, optimism and caring about others' success. * Demonstrates high-energy and enthusiasm to support virtual coaching and group sessions. * Promotes a strong work ethic coupled with attention to details. * Demonstrates an ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle. * Exemplifies a focus on student obsession by focusing on what is best for students and what is best for team. * Champions change and innovation by demonstrating flexibility in an ambiguous environment. * Strong foundational knowledge of motivational interviewing principles, coaching and positive psychology. * Experience supporting adult learners in distance learning environments. * Demonstrated experience working with at-risk learners. * Familiarity with technology platforms such as Salesforce, Webex, and Tableau * Prior experience working in an innovative start-up environment. * 3+ Years of Certified Coach Experience Minimum Qualifications: * Bachelor's Degree * Accredited Coaching Certification * 3+ years of coaching experience * Demonstrated Experience facilitating, presenting, or teaching in a remote online environment Preferred Qualifications: * ICF or NBHWC Certification * Experience supporting adult learners in distance learning environments. * Demonstrated experience working with at-risk learners. * Familiarity with Salesforce or other customer relationship management tools * Working Conditions - Specific requirements of the job such as travel and the environment... For full info follow application link. Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orienta tion or any other classification protected by federal, state or local law.

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