Host
2 months ago
ROLE PURPOSE
To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Greet incoming and departing Guests warmly with a genuine smile and eye contact.
- Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Promptly answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
- Tend to special Guest needs and requests.
- Following all relevant brand standards to deliver Fridays Service Style.
- Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Influences:
- Identifying and handling special needs or requests from Guests
- Ensuring expedient seating of Guests
- Seating Guests in bar area or dining area MEASURES OF SUCCESS
- Follows Fridays Service Standards for greeting Guests
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Guest satisfaction scores
- Must be able to carry natural conversations with Guests without sounding scripted or intrusive
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)
- Creates a strong first impression promptly greeting Guests.
- Pays attention to details; remembers names and favorites of regular Guests.
- Makes a difference in the guest experience by personalizing service to exceed guest expectations.
- Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
- Makes the bar an attractive and exciting place to visit.
- Establishes a strong rapport with all Guests to create Friday's fans and repeat business.
- Shows awareness of Guest needs and expectations; prevents problems before they occur.
- Communicates in an open, sincere manner to build rapport with Guests and Team Members.
- Shares information with others to raise awareness of potential needs and concerns.
- Keeps interaction positive and productive; avoids conveying negative messages.
- Responds positively to conflict situations and works to find appropriate solutions.
- Listens carefully and attentively to others without interrupting.
- Asks thoughtful questions to ensure proper understanding of the message being conveyed.
- Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
- Demonstrates a unique, lighthearted style that is personal and memorable.
- Listens carefully to Guests' needs and suggests add-ons accordingly.
- Possesses a contagious energy that translates to Guests and Team Members.
- Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
- Grows the business and expertly upsells menu items where appropriate.
- Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
- Enthusiastically promotes the TGI Fridays brand and menu items.
- Consistently arrives to work prepared and ready for the shift.
- Ensures all responsibilities are fulfilled before ending his/her shift.
- Makes him/herself available to take on additional shifts and/or responsibilities.
- Sets the standard by adhering to established rules and guidelines.
- Organizes his/her tasks in order of priority to ensure timely and thorough completion.
- Admits mistakes and takes prompt action to correct them.
- Holds self and others accountable for delivering consistent quality results.
- Responds quickly to changing needs and adapts as necessary to meet new challenges.
- Displays a positive, confident attitude for tackling new challenges and initiatives.
- Handles multiple tasks without becoming visibly overwhelmed or flustered.
- Easily adjusts to meet changing demands and new responsibilities.
- Promptly anticipates and reacts to potential Guest needs and problems.
- Dives into peak service situations with energy and ease.
- Responds calmly to problems and controls emotional reactions.
- Handles him/herself in a professional manner at all times.
- Recognizes the importance of working together to accomplish goals.
- Actively promotes cooperation, respect, and acceptance of all Team Members.
- Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
- Takes on additional responsibilities to ensure proper coverage during rush periods.
- Reaches out to Team Members when necessary to ensure timely completion of all tasks.
- Takes advantage of opportunities to set an example for new or inexperienced Team Members
-
Host
6 months ago
Orlando, United States Eddie V's Full timeFor this position, pay will be variable by location - See additional job details and benefits below We cordially invite you to apply. Joining our team provides indulgent benefits including: Competitive pay, every week Anniversary pay Paid sick leave Medical, dental and vision coverage Multiple insurance options, wealth benefits and flexible spending...
-
Host
2 months ago
Orlando, United States Eddie V's Full timeFor this position, pay will be variable by location - See additional job details and benefits below We cordially invite you to apply. Joining our team provides indulgent benefits including: Competitive pay, every week Anniversary pay Paid sick leave Medical, dental and vision coverage Multiple insurance options, wealth benefits and flexible spending...
-
Host
4 weeks ago
Orlando, United States Cuba Libre Restaurant & Rum Bar Full time**This role is a seasonal part-time position with an opportunity to go regular part-time based on performance, business needs and availability** Looking for friendly, organized, welcoming, highly motivated individuals who will thrive in a fast-paced, team-oriented restaurant environment. The right person for this role should be able to multitask, greet and...
-
Host
1 month ago
Orlando, United States Cuba Libre Restaurant & Rum Bar Full time**This role is a seasonal part-time position with an opportunity to go regular part-time based on performance, business needs and availability** Looking for friendly, organized, welcoming, highly motivated individuals who will thrive in a fast-paced, team-oriented restaurant environment. The right person for this role should be able to multitask, greet and...
-
Host
7 months ago
Orlando, United States California Pizza Kitchen Full timeAt California Pizza Kitchen, R.O.C.K.S is our philosophy for a culture that rocks! For over 35 years we've built a culture of Respect, amazing Opportunities, open Communication, acts of Kindness, and epic Service. Are you ready to join our team and start your #ROCKSolid career? The Perks Competitive Compensation Flexible Shifts Full and Part-Time...
-
Host
7 months ago
Orlando, United States Outback Steakhouse Full timeA great place to work, have fun, and make money.At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker, is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service, bringing our Guests an AUSS-SOME...
-
Host
1 month ago
Orlando, United States Bottleneck Management Full timePosition: Host Our Hosts are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests...
-
Service Host
3 weeks ago
Orlando, Florida, United States North Star Hookah Full timeJob OverviewWe are seeking an experienced and charismatic Service Host to join our team at North Star Hookah. As a Service Host, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our guests, and upholding the highest standards of hospitality.
-
Host
1 month ago
Orlando, United States Jaleo by Jos Andrs Full timeHost Jos Andrs restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast casual to fine dining and everything in between, TFG'ers know they all play a critical role in overall success of our brands. What we would like from you: •To be an agent of hospitality and seek every opportunity to help...
-
Host Liaison
3 weeks ago
Orlando, Florida, United States American Social - Orlando Full timeAt American Social in Orlando, we're looking for a skilled and enthusiastic Host to join our team. This is an exciting opportunity for the right candidate to bring their expertise and passion for delivering exceptional guest experiences.About the RoleWe are seeking a highly organized and communicative individual who can provide top-notch support to our...
-
Host
2 months ago
Orlando, United States Talk of the Town Restaurant Group Full timeJob Summary: Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork....
-
Host
6 months ago
Orlando, United States Talk of the Town Restaurant Group Full timeJob Summary: Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork....
-
Host / Hostess
1 week ago
Orlando, United States Uncle Julio's Hacienda Full timeJoin a supportive and inclusive team that values your contribution and encourages your growth. Full time and Part time Opportunities - Now Hiring! Are you a people person with a warm and friendly personality? Do you enjoy providing exceptional customer service and making guests feel welcome? If you have a positive attitude and a genuine passion for...
-
Vrbo Premier Host
7 months ago
Orlando, United States Fud Full timeWe are a growing start-up company looking for a talented and experienced Vrbo Premier Host to join our community. As a Vrbo Premier Host, you will be responsible for providing guidance and support to our community of side hustlers. You will help them develop their side hustle ideas, set goals, and achieve success with their Short-term Rentals (STRs) and...
-
Host Kings Orlando
2 months ago
Orlando, United States Kings Bowl of Orlando Full timeAbout Us: Kings Dining & Entertainment, an award-winning entertainment venue, is seeking amazing staff to join our growing and successful team!! Our company is growing fast, and we need the best people to help us grow! We LOVE to promote from within - AMAZING OPPORTUNITIES for those who work hard! Host Benefits: Clear path to advancement opportunities....
-
Dining Host Extraordinaire
3 weeks ago
Orlando, Florida, United States Uno Pizzeria & Grill Full timeWe are Uno Pizzeria & Grill, a pioneering restaurant that has been serving up delicious deep dish pizzas since we invented the concept. Our team is passionate about delivering an exceptional dining experience to our guests, and we're looking for a skilled Dining Host Extraordinaire to join our crew.Estimated Salary: $45,000 - $60,000 per year, depending on...
-
Customer Experience Host
3 weeks ago
Orlando, Florida, United States Caribe Royale Full timeAbout the JobAt Caribe Royale, we're looking for a highly skilled and enthusiastic Customer Experience Host to join our team. This is an exciting opportunity to work in a fast-paced environment where you'll be responsible for providing exceptional customer service to our guests.About YouWe're looking for someone with previous experience as a host or in a...
-
Host
7 months ago
Orlando, United States Grills Seafood Deck and Tiki Bar Full timeJob typePart-timeNumber of openings for this position4ScheduleWeekend availabilityHolidaysDay shiftNight shiftMonday to FridayBenefitsFlexible scheduleEmployee discount Job descriptionOur Mission:Show the love of God by the quality of our food, the beauty of our properties, and the attitude of our service to our customers and each other.About Us:Grills is a...
-
Host/Hostess
1 week ago
Orlando, United States Loews Hotels, LLC Full timeHost/HostessLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely...
-
Customer Service Host
3 weeks ago
Orlando, Florida, United States Piesanos Stone Fired Pizza Full timeWe are looking for a Customer Service Host to join our team at Piesanos Stone Fired Pizza. In this role, you will provide exceptional customer service and ensure that all areas of the restaurant are clean and compliant with sanitation specifications.About UsPiesanos Stone Fired Pizza is a rapidly growing company that values its employees and provides...