Systems/Helpdesk Analyst

3 months ago

Corning, United States Smart IMS Full time

Title: Systems/Helpdesk Analyst
Location: Sullivan Park,NY
Duration: Long Term

Responsibilities and Requirements:
• Active Directory Administration
• Familiarity with cloud applications (Microsoft and 3rd party)
• Remediating/minimizing anti-virus threats
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• ServiceNow (ticket management) utilization
• Inventory management
• Additional responsibilities may include:
• Documentation (records) management
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• Cross-team interaction and collaboration
• Prioritizes duties and works on several tasks simultaneously
• Demonstrates flexibility and willingness to change priorities at a moment's notice

Requirements
• 2 plus experience
• Proficient in time management and task prioritization
• Advanced Level of English Language
• Effective organization and planning skills, with ability to handle changing priorities
• Excellent communication and interpersonal skills
• Must be a self-starter, able to work in team environment and motivate others
• Hardware/software installation, troubleshooting and support
• Active Directory administration
• Experience imaging and working with deployment server(s)
• Basic knowledge management

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