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Manager, Group Sales
4 weeks ago
Manager, Group Sales
(13085)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
*This position will be located in Bozeman or Big Sky
Job Summary
The Sales Manager-Group is tasked with expanding the group market for One and Only Moonlight Basin by promptly addressing inquiries to meet annual group objectives. This role also involves supporting the sales plan and strategy, developing client relationships, managing key accounts, identifying new target markets, and selling products to achieve and surpass revenue targets.
Key Duties and Responsibilities
- Represent One&Only Moonlight Basin in a sales capacity during property site inspections and educational visits for travel agents, clients, individual guests, conference groups, incentive groups etc
- Respond to email and telephone inquires in a timely manner ensuring that the client receives a tailored proposal to suit their needs which includes value adds and indications of group and event discounts
- Check venue and rooms availability in the systems prior to confirming to the client
- Conduct showings for events and groups ensuring all departments and management are aware of VIP showings for large groups and that arrangements are made to 'wow' the clients
- Possess a comprehensive knowledge of the One&Only facilities and activities within the Hotel
- Negotiate the contractual terms and ensure all written communication is presented professionally with no errors and attention to branding details such as font etc
- Meet with client to ensure that all aspects of the event or group are discussed to ensure that the operational teams are fully aware of the client's requirements and expectations
- Manage client to ensure that the client is aware of timelines with regards to menu decisions, deposit schedules, room attrition dates etc
- Drafting of the Group Resume and/ or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare
- Conduct pre con meetings before group arrival ensuring all required Department Head's are present and that they are aware of their department's individual responsibilities
- Ensure room pickup for groups are as per contract requirements and that Group Agreement Attrition Review dates are kept with the clients
- Meeting & greeting of client for Groups and Events and introducing them to Operations team and relevant departments
- Finalizing of all accounts relating to groups and events and all functions and ensuring that daily billing is completed for larger groups and event
- Communicate all areas of concern as received from client to relevant department heads
- To assist with any other duties as required by the Director or another member of the management team
- Minimum 3/4 years' experience in a 4/5* environment.
- Diploma or Qualification in Hospitality Management
- Good communication, interpersonal and customer service skills.
- Leadership skills and the ability to motivate and train others and daily management of a team.
- Ensuring compliance with hygiene and health and safety legislation/guidelines.
- Knowledge of Revenue Management principles and drivers.
- Previous Sales experience.
- Medical, Dental & Vision Insurance
- PTO (Paid Time Off)
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary transportation to/from resort
- Complimentary meal per shift
- Subsidized housing based on availability
- Discounted colleague rate for Kerzner Properties worldwide
