Data Analyst

2 weeks ago

Annapolis Junction, United States Top Secret Clearance Jobs Full time

About the job Data Analyst
Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.

ManTech is seeking a motivated, career and customer-oriented Data Analyst to join our Metrics & Continual Service Improvement team at the Annapolis Junction, Maryland location within the Delivery Assurance Framework. The mission of the Delivery Assurance Framework is to provide best-in-class service to support the delivery objectives of our internal program stakeholders; and ensure consistent, high quality and timely deliverables to our client. The Data Analyst will coordinate / oversee multiple tasks and deliverables, create original reports to satisfy ad-hoc metric requests, provide on-time delivery of program deliverables, and provide input to team weekly status reports. Responsibilities include, but are not limited to:

  • Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets
  • Create and maintain operational metrics for the program
  • Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause
  • Retrieve, validate, format, and organize a variety of data from many sources
  • Conduct data analysis to answer standard or recurring inquiries and identify trends, correlation, and other relationships in data sets
  • Work across various stakeholders to understand data trends, sources, and analysis goals and connect data to business processes to obtain a deeper understanding of potential considerations and assumptions
  • Create reports in ServiceNow using the native Reports and Performance Analytics modules
  • Create management reporting metrics using available sources (ServiceNow, MS Excel)
  • Review, prioritize, assign, track & respond to taskings
  • Work in a cross-team organization to support all operations within the Framework to meet targeted goals
  • Act as a backup for preparing the SLA monthly self-assessment delivery to the client
  • Perform special projects as needed and other duties as assigned Minimum Qualifications:
  • Bachelors degree and two to four years of experience. Additional education may be considered in lieu of experience.
  • Possess excellent data gathering and analytical skills
  • Possess strong speaking, writing, and presentation skills
  • Possess analytical and problem-solving skills necessary for quickly developing recommendations based on quantitative and qualitative data from many different types of sources
  • Ability to create adhoc reports utilizing data output from ServiceNow into Microsoft Excel or other tools
  • Utilize data to identify trending that will drive continuous improvement priorities to ensure the program achieves a high level of performance Preferred Qualifications:
  • Certification in ServiceNow Performance Analytics
  • Courses completed in Data Analytics or Data Science
  • Splunk knowledge and/or certifications Security Clearance Requirements:
  • TS/SCI with polygraph

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