Implementations Success Manager

2 weeks ago

Ridgeland, United States Unavailable Full time
Overview

*This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience*

Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

  • A relentless obsession to be the best in our industry
  • A winner mentality determined to outsmart and outdo competitors
  • A single-minded commitment to unbeatable customer experiences
  • An unapologetic passion for innovation and technology
  • An uncompromising drive toward continuous improvement
  • A steadfast devotion to doing the right thing the right way
  • A deep-seated dedication to accountability and ownership
Responsibilities
  • Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
  • Work with sales team to ensure customer needs are facilitated
  • Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
  • Update the customers routinely on order status
  • Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
  • Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
  • Facilitate meetings and calls with customers and necessary C spire departments for complex implementations
  • Must understand competition of the industry and understand CSB services in their entirety
  • Notify appropriate management when orders become stalled
  • Take full ownership of facilitating the customers’ needs
  • Other task or duties as assigned
Qualifications
  • Level I
    • REQUIRED
      • One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required.
      • Proven knowledge of telecommunications and VoIP Services required.
      • Proven ability to foster strong relationships with internal and external departments required.
      • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
    • PREFERRED
      • Associates degree.
      • Experience in project management and/or provisioning desired.
      • Project Coordination experience strongly preferred.
  • Level II
    • REQUIRED
      • Three years work experience in fast paced service delivery environment, telecommunications and/or data industries.
      • Proven knowledge of Telecommunications and VoIP Services required.
      • Project Coordination experience required.
      • Proven ability to foster strong relationships with internal and external departments required.
      • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
    • PREFERRED
      • Associates degree
  • Level III
    • REQUIRED
      • Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required
      • Project coordination experience required
      • Ability to foster strong relationships with internal and external departments required
      • Strong problem-solving skills
      • Proven ability to prioritize and manage multiple projects simultaneously required
      • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
      • Bachelor’s degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required.
  • Senior
    • REQUIRED
      • Bachelor’s degree or five years equivalent work experience in fast paced telecommunications, networking or data industries
      • Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity
      • Project coordination experience required
      • Ability to foster strong relationships with internal and external departments
      • Must have proven strong problem-solving skills
      • Must have proven ability to prioritize and manage multiple projects simultaneously
      • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers

PHYSICAL REQUIREMENTS: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.

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