Customer Master Data Specialist

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​ ​

​

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

​

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .

Job Description

The Customer Master Data Specialist orchestrates and executes master data delivery across the enterprise by coordinating with the Data Custodians, Data Stewards and Data Domain Owner(s). The core responsibilities are to ensure that all relevant data is properly organized, consistent and accessible across multiple business functions, systems and applications. Additional responsibilities include defining and enforcing policies and procedures for managing data, collaborating in data quality initiatives, and ensuring data security and usage across the Olympus ecosystem.

This role will work with the Data Owner Lead (Domain) to manage the data flows, maintain the metadata catalogue between business domain(s), processes and IT solutions. The Customer Master Data Specialist (Domain) will help drive forward continuous improvement of data management standards, engage with various stakeholders, and ensure compliance with all data related governance and assurance policies, processes, and protocols.

Job Duties

• Data Management Responsibilities

• Work with the Data Lead (Domain) to drive the end-to-end process for managing master data, including but not limited to: Create and maintain reusable frameworks for data ingestion, validation, standardization, normalization, and transformation. Implementing corrections, updates, improvements, and enrichment of master data. Contribute to the design and development of actionable reporting that monitors and identifies data requirements, challenges, and opportunities.

• Contribute to data management optimization activities and make improvement recommendations such as: Proposing and planning initiatives for process optimization. Ensure data services are operated, monitored, supported, and maintained. Document and maintain data map(s) and dataflows within the MDM organization and advises on contextualized data to create business reporting. Contribute to data flow optimization between data domain and consumers. Collaborate cross-domain to create relevant SLAs and KPIs across business domains, providing advice on how to leverage master data to support strategic initiatives and goals.

• Data Governance Responsibilities

• Drive implementation of formal data governance practices by working closely with business and technology domains to ensure harmonization of data across business lines.

• Participate in business risk & impact assessment for all initiatives.

• Work with the Data Lead(s) (Domain) to develop data governance, quality, and security policies and practices to ensure the integrity, security, safety, and availability of all forms of data and data structures.

• Ensure compliance with data related policies, roles and responsibilities and adoption of requirements.

• Ensure classification of data/metadata adheres to internal and external regulations.

• Design and implement solutions to ensure data consolidation and cleansing from across the organization into a single, consistent data storage platform.

• Master Data Management Responsibilities

• Work with MDM tools for ingestion, cleansing of erroneous and distribution of product/customer/supplier master data, while adhering to data quality standards.

• Responsible for ensuring product/ customer data generated is of the appropriate quality to enable re-use across the organization.

• Analyze product/customer operational, transactional, and other data sets to adhere to standards.

• Work with the Data Lead (Domain) to maintain and own the product/ customer data and traceability mappings, in coordination with data custodians and data stewards.

• Prepare details business analysis for system changes, outlining problems, opportunities and business requirements.

Job Qualifications

Required:

• Bachelor's degree or higher in Data Science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration (or equivalent and related experience preferred).

• Minimum 5-10 years of working experience in data governance, product data, data architecture, data science.

• Deep understanding of master data management, data governance, and associated technologies.

• Understanding of Master Data Mgmt. (MDM) architectures and business processes.

• Experience in Medical Technology, FMCG, or CPG experience.

• Extensive experience of owning/working with product or customer data and lineage/traceability mappings (in a Global setting, preferred).

• Experience in an Agile IT environment (preferred).

• Ability to analyze and resolve data inconsistencies.

Preferred:

• Excellent verbal, written, and interpersonal communication skills.

• Collaboration with cross-functional teams.

• Ability to influence without direct authority.

• Demonstrable analytical and conceptual thinking.

• Proactive and detail orientated.

• Communication – verbal, non-verbal, written, and visual.

• Active Listening and Assertiveness.

• Data: structure, flow design, validation, mapping, de-duplication, and consolidation

• Data profiling, Data Integration, and Data quality.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Finance & Procurement