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Chapel Hill, United States Central Dermatology Center, PA Full time

This position is responsible for completing the administrative functions of the front office. This position ensures the efficient and productive completion of the administrative functions for a positive patient experience. This is accomplished through maintaining and upholding established patient care standards, operational processes, and employee policies along with effective communication with staff.

Primary responsibilities of this position include, but are not limited to:

  • Telephone
    • Answer telephone calls promptly. Listen, triage and address patient concerns direct all calls to the appropriate department or personnel.
    • Keep voice at a positive but low-volume level in an effort to keep confidential patient information private.
    • Provide great customer service while maintaining a calm disposition.
  • Check- In
    • Greet and check-in all patients in a pleasant and professional manner.
    • Enter demographic information on all new patients into EMR system, and scan in any forms to patient charts.
    • Secure all necessary patient signatures for Demographics, HIPAA, Financial, No Show/Cancellation and Late Policy, along with any consent forms applicable to Administrative Policies.
    • Perform all other front desk duties, as required.
  • Check-Out
    • Check-out all patients in a pleasant and professional manner
    • Schedule return appointments for follow-up or enter recalls as necessary.
    • Collect fees for services including outstanding balances, treatment fees, product purchases, and packages.
    • Enter cosmetic charges and payment in Nextech for products and services accurately and promptly.
    • Ensure patient satisfaction by establishing a positive connection with each interaction.
  • Miscellaneous Duties
    • Clean and organize the front office space.
    • Essential to remain at the front desk unless a job duty requires you to be elsewhere, or if on break.
    • Assist in general office duties, as needed, when prompted by your supervisor.
    • Daily balance batches for services provided and monies collected during downtime
    • Respond accordingly to all communications (comm notes, intramails, emails, and voicemails) in a timely manner.
    • Reschedule patients when schedules changes arise or providers are out.
    • Provide patients with information regarding services and products, and provide 10 minute color-match services for makeup when needed.
    • Assist with miscellaneous duties when prompted by your supervisor for special events such as: Botox Day, Open House, Book Drives, Community Outreach, etc.
    • Process and archive expired RX logs accurately twice a year, following proper practice protocols.
  • Online Order
    • Check online order statuses daily and process via NexTech in an accurate and timely manner
    • Essential to remain at the front desk unless a job duty requires you to be elsewhere, or if on break.
    • Assist in general office duties, as needed, when prompted by your supervisor.
    • Daily balance batches for services provided and monies collected during downtime
    • Respond accordingly to all communications (comm notes, intramails, emails, and voicemails) in a timely manner.
    • Reschedule patients when schedules changes arise or providers are out.
    • Provide patients with information regarding services and products, and provide 10 minute color-match services for makeup when needed.
    • Assist with miscellaneous duties when prompted by your supervisor for special events such as: Botox Day, Open House, Book Drives, Community Outreach, etc.
    • Process and archive expired RX logs accurately twice a year, following proper practice protocols
  • Physical Capabilities:
    • Ability to lift a minimum of 50 pounds dead weight depending on the individual’s work assignments daily.
    • Ability to frequently bend, stoop, kneel, and reach above shoulders depending on the individual’s work assignments daily.
    • Ability to sit and/or stand for extended periods of time, a minimum of eight hours a day, depending on the individual’s work assignments daily.
    • Ability to see, hear, speak, interact, read, write, and type sufficiently to perform the essential functions of the position.
    • Must be independently mobile on all surfaces and situations depending on the individual’s works assignments daily and be able to move safely about the work area.
    • Must be able to respond to emergency situations as needed, including lifting ability needed for patient safety.
    • Must have bilateral use of hands for repetitive fine manipulation.
    • Must have the physical stamina to work at least eight hours per day.
  • Environmental/working Conditions:
    • Work is performed in a medical office environment. Work involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
    • Exposure to communicable diseases, blood and body fluids, toxic substances, medicinal preparations, and other conditions common to a physician’s office environment.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Required Qualifications
  • Provide excellent customer service to patients.
  • Familiar with EMR systems and/or ability to train effectively on EMR systems.
  • Maintain confidentiality of all providers, staff, and patient information.
  • Meticulous attention to detail, maintaining excellent organization.
  • Excellent verbal and written communication skills.
  • Ability to work as a team member.
  • Ability to work under pressure and react effectively in all situations.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to adhere to changing policy and procedures during all activities and adapt to the changes in a positive manner.
  • Must have stable work behaviors. This includes but is not limited to arriving/leaving work on time as your schedule states, maintaining good attendance, following policies and procedures, notifying appropriate staff in the event you are unable to be present during any part of your shift, etc.
Preferred Qualifications:
  • High school diploma or equivalent
  • 1+ years of experience working in a medical front office environment
  • 1+ years of customer service experience
  • Excellent organizational and time management skills
  • Previous experience in a Dermatology or Medical environment, Medi-Spa or Aesthetic related business is preferred
  • Experience with Electronic Medical records

Location/Transportation
Our main office is located in Chapel Hill, NC. We also have additional satellite locations in Raleigh, Cary, and Sanford.

Job Type: Full-time. This is a full time, benefits eligible position. CDC offers a wide range of benefits, including but not limited to Health, Dental, Vision, Long and short-term disability, Life insurance, Paid time off, paid holidays, and a 401k/retirement plan.

Salary: $15.00 to $17.00 /hour. Negotiable based on education and experience. Sales bonus structure begins after 90 days

To Apply
Please apply by submitting your resume and cover letter through indeed or the company website.