Patient Representative

3 weeks ago

Joliet, United States Midwest Orthopaedics at Rush Full time
It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are looking for a full-time Patient Representative to be based at our Joliet, IL facility. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. This role must be comfortable traveling to the Naperville, IL facility as needed.

Responsibilities

  • Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
  • Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
  • Verifies, updates, and scans new and returning patient information.
  • Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
  • Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Direct the flow of patients into the rooms during clinic days.
  • Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
  • Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.
Ability to:
  • Operate basic office equipment such as a computer, phone and fax machine.
  • Multi-task and work in a fast-paced environment.
  • Attention to detail.
  • Communicate effectively verbally and in writing.
  • Work and communicate with patients, physicians and staff in all levels of the organization.
  • Work a flexible schedule to meet the needs of the department.
Education and/or Experience
  • High school diploma or general education degree (GED)
  • Minimum of 2 years' experience in a customer service position.
  • Minimum one year experience in a medical office setting (preferred)


Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

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