Assistant General Manager

2 weeks ago

Addison, Texas, United States Hyatt House Addison Full time
Compensation Type Yearly
Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt House Addison

4900 Edwin Lewis DrAddison, TX 75001
Overview

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities
  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Qualifications
  • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

  • Assistant General Manager

    2 weeks ago

    Addison, Texas, United States Highgate Hotels Full time

    Assistant General ManagerRequisition ID 2025-63507Category Administrative/ClericalJob LocationUS-TX-AddisonPropertyHyatt House AddisonCompensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets...

  • General Manager of Industrial Field Services

    4 weeks ago

    Addison, Texas, United States Integrated Power Services Full time

    Description IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who...

  • General Contractor Leader

    6 days ago

    Addison, Texas, United States Michael Page Full time

    About Our ClientOur client is a general contractor who has been doing high-quality business in DFW for 30+ years. They focus on retail projects and have a strong and diverse commercial project pipeline. We prioritize building and maintaining relationships, driven by values like honesty and safety. This is an excellent opportunity for an experienced Project...

  • Assistant Store Manager

    6 days ago

    Addison, Texas, United States Extra Space Full time

    As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunities .Extra Space Storage is the largest self-storage company in the United States by store count, with over 3,600 stores nationwide. If...

  • Healthcare Assistant Manager

    6 days ago

    Addison, Texas, United States Resurgens Orthopaedics Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to fill the role of Healthcare Assistant Manager. In this position, you will be responsible for overseeing the daily operations of our clinics, including patient flow, staffing, and supplies.You will also be required to communicate effectively with patients, families, and...

  • assistant store manager

    6 days ago

    Addison, Texas, United States Starbucks Full time

    Join to apply for the assistant store manager role at Starbucks .This range is provided by Starbucks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $49,700.00/yr - $57,100.00/yrNow Brewing – Future Leaders #tobeapartnerStarbucks is known for developing extraordinary people who drive...

  • Controller Assistant

    7 hours ago

    Addison, Texas, United States Cadence McShane Construction Co LLC Full time

    About Our Firm:Cadence McShane Construction Company is a well-established provider of comprehensive general construction, design/build and construction management services. With a rich history dating back to 1985, our firm has built a reputation for delivering high-quality projects across various markets, including office, industrial, multi-family, senior...

  • Payroll & Benefits Manager

    5 days ago

    Addison, Texas, United States Valtir LLC Full time

    Valtir, LLC is seeking a Payroll & Benefits Manager to join our HR & Accounting team in our Addison, TX HQ office. This position is responsible for managing all aspects of Payroll & Benefits accounting/administration and may also contribute to other general accounting and HR activities. Specific Responsibilities:Payroll:Review and prepare three payroll...

  • Assistant Controller

    6 days ago

    Addison, Texas, United States Asset Living Full time

    Company OverviewAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the...

  • Executive Assistant

    4 weeks ago

    Addison, Texas, United States National Life Group Full time

    Executive Assistant - Information Technology Job Summary We are seeking a highly organized and experienced Executive Assistant to join our team and provide support to our Information Technology leaders. The ideal candidate will have a proven executive level administrative background with exceptional interpersonal skills, and the ability to manage sensitive...

  • Executive Assistant

    4 weeks ago

    Addison, Texas, United States National Life Group Full time

    Executive Assistant - Information Technology Job Summary We are seeking a highly organized and experienced Executive Assistant to join our team and provide support to our Information Technology leaders. The ideal candidate will have a proven executive level administrative background with exceptional interpersonal skills, and the ability to manage sensitive...

  • Executive Assistant

    2 days ago

    Addison, Texas, United States National Life Group Full time

    Executive Assistant - Information Technology Job Summary We are seeking a highly organized and experienced Executive Assistant to join our team and provide support to our Information Technology leaders. The ideal candidate will have a proven executive level administrative background with exceptional interpersonal skills, and the ability to manage sensitive...

  • Project Manager

    7 days ago

    Addison, Texas, United States Michael Page Full time

    Established and expanding general contractor with diverse commercial pipelineTop-rated ENR builder with low turnover and repeat clientsAbout Our ClientThe employer is a general contractor who has been doing high-quality business in DFW for 30+ years and focuses on retail projects. They have a strong and diverse commercial project pipeline leading into middle...

  • Design Manager

    6 days ago

    Addison, Texas, United States Tactical Overwatch Command LLC Full time

    Job Description Job Description Overwatch is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified through the National Veterans Business Development Council (NVBDC). We specialize in construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is to...

  • Executive Assistant

    4 weeks ago

    Addison, Texas, United States RGP Full time

    RGP is looking for an Executive Assistant to support our CLO, COO, and other executives, for our fast paced and dynamic firm. The ideal candidate for this position will have exemplary planning and time management skills and the ability to organize and manage multiple projects while keeping scheduled operations running smoothly and efficiently. Poise, as well...

  • Marketing Manager

    5 days ago

    Addison, Texas, United States Gallin Associates Full time

    Marketing Manager in Oil and Gas Role:Drafting, reviewing, negotiating, and overseeing transportation, processing, and purchasing contracts for gas, NGLs, and crude oil. Conducting thorough research and analysis to provide analytical support to the finance team, including the maintenance and construction of economic models. Monitoring key trends and market...

  • Medical Assistant

    15 hours ago

    Addison, Texas, United States Texas Spine Consultants Full time

    Job Description Job Description Description:*Must be willing to cover our Plano office as needed*SUMMARYProvides patient care support to licensed providers and serves as liaison between patient and healthcare provider.ESSENTIAL DUTIES AND RESPONSIBILITIESPrepares patients for visit by directing/accompanying patients to the examining or X-ray room, providing...

  • Accounting Operations Manager

    11 hours ago

    Addison, Texas, United States Supreme Lending Full time

    As a Loan Accountant at Supreme Lending, you will be responsible for overseeing our loan fundings, loan purchases and other loan related activities. This is an exciting opportunity to work in the mortgage industry and make a significant impact on our company's financial performance.Duties and Responsibilities:Perform functions such as recording of loan...

  • Safety and Risk Manager

    3 weeks ago

    Addison, Texas, United States Solis Mammography Full time

    Safety and Risk Manager Looking to elevate your career? Join us Work Location: Remote; on-site as needed Work Hours: Monday-Friday Department Highlights: The Clinical Support Department works across the Solis enterprise supporting every team member in the organization across several geographies. We develop and implement company wide support programs and...

  • Urology General Surgery Clinical Nurse Coord RN

    2 weeks ago

    Addison, Texas, United States Medical City Dallas Full time

    Description IntroductionDo you have the career opportunities as a Renal Transplant Clinical Nurse Coordinator you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Medical City Dallas which is a part of the nation's leading...