Field Trainer for Northern Operations

1 week ago

Farmington Hills, United States Yes! Communities Full time
About YES

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES's unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years.

Our company's leadership team has over 100 years of combined experience in the manufactured housing industry. This dedication has brought industry acknowledgement to not only our executive team, but also to every endeavor they have touched throughout the past four decades.

Life at YES

YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees to develop a strong sense of community with our residents because we know that happy, dedicated employees make the difference.

Our culture is a dynamic one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Field Trainer, Northern Operations

Reports To: Regional Manager

Position Overview:

You will be tasked with educating and ensuring understanding of company policy, marketing, systems, collections, occupancy, community maintenance, staff and resident relations, and expense control for Communities within the region.

Essential Functions

• Relationship Management:

o Partner with regional and community leaders to understand operations gaps and how to address through coaching or training.

o Act as liaison between the EDGE team and field employees to address and resolve training or coaching issues.

• Coaching:

o Provide on-going peer support to regional employees to assist communities and the region in meeting their goals.

o Identify areas of opportunity and deliver customized sessions with all field employees for on-going learning and growth.

o Strategize, develop, and execute a plan for each community and their team members

• Training:

o On-board either one-on-one or in small groups, including new CMITs, Community Managers, Sales and Leasing Agents, Office Admin and/or Maintenance Staff to educate on company policies and procedures.

o Utilize YES materials to further educate new and existing region employees.

o Develop consistency in region including employee meetings, lease and sales process, filing, collections, onboarding, advertising, refurb, etc.

o Monitor and track progress of region employees on systems and procedures covered.

o Train on resident interaction, prospect, and vendor management scenarios with members of the region staff to develop their ability to handle situations with confidence.

o Attend on-going company education seminars and develop an expert proficiency on all new company policies and procedures.

o Communicate updates on policies and procedures at regional meetings or on regional conference calls.

Other Responsibilities:
  • Meet with Professional Development Manager Two Times a Month for a ½ hour minimum.
  • Manage communities as needed (limited)
  • Meet with Operations Manager One Time a Month for an Hour.
  • Meet with Regional Manager weekly on regional training plan.
Required Skills and Abilities:
  • A valid in-state driver's license is required
  • Excellent public speaking and presentation skills.
  • Must be self-motivated, independent, and able to work with minimal supervision.
  • Demonstrated ability to motivate and support staff performance.
  • Ability to travel up to 75% within the region.
  • High School Diploma or equivalent is preferred
  • Property management or equivalent experience is preferred

The YES Difference

Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match

YES I can help * YES We are a team * YES We add value * YES We build community

YES Communities is an Equal Opportunity Employer

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