Guest Services Agent

4 weeks ago

Grapevine, United States Marriott International Inc Full time
Additional Information Guest Experience Expert (Front Desk)
Job Number 24095114
Job Category Rooms & Guest Services Operations
Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                   High school diploma or G.E.D. equivalent.

Related Work Experience:           No related work experience.

Supervisory Experience:              No supervisory experience.

License or Certification:               None

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Guest Services Agent

    4 weeks ago

    Grapevine, United States Marriott Full time

    Additional Information Guest Experience Expert (Front Desk) Job Number 24095114 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest...

  • Guest Services Agent

    4 weeks ago

    Grapevine, United States Marriott International Inc Full time

    Additional Information Guest Experience Expert (Front Desk) Job Number 24095114 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest...

  • Guest Services Agent

    4 weeks ago

    Grapevine, United States Marriott Full time

    Additional Information Guest Experience Expert (Front Desk) Job Number 24095114 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins,...

  • Guest Services Agent

    3 weeks ago

    Grapevine, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

  • Guest Services Agent

    2 weeks ago

    Grapevine, Texas, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

  • Guest Services Supervisor

    4 weeks ago

    Grapevine, United States Great Wolf Lodge Full time

    Pay: $0 per hour At Great Wolf, the  Guest Services Supervisor  brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Guest Services Supervisor

    4 weeks ago

    Grapevine, United States Great Wolf Lodge Full time

    Pay: $0 per hour At Great Wolf, the  Guest Services Supervisor  brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...

  • Customer Service Representative

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Insurance and Financial Services Position

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Agent's Assistant

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Grapevine, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lauren Stone - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Financial Services Representative – State Farm Agent Team Member

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    ROLE DESCRIPTION:As a  Financial Services Representative – State Farm Agent Team Member with Lauren Stone - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial...

  • Financial Services Representative State Farm Agent Team Member

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Lauren Stone - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Financial Services Representative State Farm Agent Team Member

    4 weeks ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Lauren Stone - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Agent's Executive Assistant

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    ROLE DESCRIPTION:Lauren Stone - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip...

  • Agent's Executive Assistant

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Lauren Stone - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Agent's Executive Assistant

    4 weeks ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Lauren Stone - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Receptionist - State Farm Agent Team Member

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Receptionist - State Farm Agent Team Member

    4 weeks ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Office Representative

    1 month ago

    Grapevine, United States Jocelyn Hope - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Account Representative

    1 month ago

    Grapevine, United States Lauren Stone - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Lauren Stone - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...