Front Desk Associate

1 month ago

Carmel, United States European Wax Center Full time

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry.  We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation. 

What we offer: 

  • $15/Hour  

  • Bonus opportunity every paycheck  

  • Contest bonus  

  • Paid Time Off  

  • 401K 

  • Advancement opportunities  

  • Flexible schedule  

  • Major holidays off (center closed) 

  • Work life balance: 10+ days additional center closure annually  

  • FREE waxing  

  • 40% discount on products  

  • Team events

The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products. 

Must have: experience in sales, customer service or retail. 

Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM. 

A Day in the Life of a Front Desk Associate  

  • Sells wax passes to guests by educating guests on the benefits of a wax pass 

  • Assists in sale of EWC products to guests by educating guests on the benefits of products 

  • Must be goal-oriented and comfortable with set sales goals 

  • Books guests’ reservations accurately and efficiently while providing an excellent guest experience 

  • Creates new guest profiles by acquiring guests’ contact information and explaining center policies 

  • Handles confidential information, including guest contact information, with a high degree of integrity 

  • Answers guests’ questions and provides necessary resources for the guest to find answers in the future 

  • Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution 

  • Notifies center manager of any questions or concerns presented by guest or the team 

  • Ensures desk area and equipment are clean and in good working order at end of shift 

What Sets You Apart 

  • Sales experience 

  • Ability to be friendly and engaging on the phone with guests 

  • Ability to focus on phone calls in a fast-paced environment 

  • Ability to handle escalated calls with confidence and professionalism 

  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills. 

  • Ability to prioritize work effectively 

  • Strong verbal communication skills 

  • Ability to receive constructive feedback from team and management 

  • Must be able to work well with the team 

  • Must be dependable and reliable 

  • Must have flexibility to meet shift requirements 

  • Must be a team player and pick up shifts, if needed 

Education and Experience 

  • High school diploma required. 1-3 yearsexperience in sales, customer service or retail.

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