Claims Assistant

3 weeks ago

Chicago, United States Canopius US Insurance, Inc. Full time

The Role

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with a US based excess and surplus lines carrier. We have offices in the UK, US, Singapore, Australia and Bermuda.

Canopius is seeking an enthusiastic professional ideally with some working knowledge of the insurance industry. The individual will proactively support the Claims Operations function, working with a wide and diverse range of colleagues and stakeholders across the Group – including Finance, underwriting, and our claims colleagues across our four key Product lines and, three Business units.

As the heart of the claims function, we are primarily seeking an individual with the passion, drive, and enthusiasm to deliver excellence in everything we do. We can promise a diverse range of tasks, working in a highly collaborative claims team committed to delivering our Claims Vision: “to continually push the boundaries of customer excellence through an empowered, collaborative, and innovative approach to claims. We aim to be the envy of the market”.

Responsibilities will include:

  • To support the US claims team in the implementation of the claims strategy and to work collaboratively with other members of the claims team.
  • Manage triage for the US claims operation. The successful candidate will need to identify policy and claim types and ensure workloads are balanced across the team.
  • Manage claim loss run files ensuring records are updated accurately and timely.
  • Assist in claim payment financial reconciliation.
  • Effective oversight of service providers or outsource partners who provide services to the claims function, flagging any issues of concern.
  • Reviewing and updating all claims SOP (standard operating procedures), specifically to ensure our processes are clearly documented.
  • Establishing a network of internal and external key contacts and proactively developing these relationships in line with our claims vision.
  • Supporting the Claims Operations team in proactively managing and addressing any ad hoc queries or requirements from either internal or external stakeholders.
  • Working with the Head of Claims Operations and our offshore partners in delivering our DCA performance MI metrics to our claims colleagues.
Essential skills and experience:

Candidates should have experience in the insurance industry, ideally in claims or, in an operational capacity.

Candidates will have key personal skills including:
  • A positive, enthusiastic, and confident disposition
  • Able to work both independently and as a team player
  • Willingness to take responsibility and accountability
  • Act with honesty, integrity, and fairness at all times
  • Ability to prioritize and proactively meet deadlines
  • Customer focused and keen to provide the highest quality of service delivery
  • Leading by example and role modelling the Canopius Claims Vision and values
  • Excellent, impactful communication – open, honest, warm, and respectful
  • Willingness towards professional development
  • Self-starter, self-motivated and driven

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory 401k, discretionary bonus, insurances including medical, dental and vision cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

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