Business Intelligence Analyst

7 days ago

Ridgeland, United States YoungWilliams Child Support Services Full time
Summary of Position

The Business Intelligence Analyst will transform YoungWilliams data into actionable reporting by using a toolkit of best practices and instincts to bring data driven models to life. This position will work to standardize and automate existing reports and dashboards in addition to designing smart, simple to understand business reporting for our leadership team.

Essential Job Requirements
  • Standardizes and automates existing reports and dashboards
  • Designs smart, simple to understand business reporting for leadership team
  • Designs, develops and test solutions involving databases, SQL queries and other data at an expert level
  • Works with Senior Management and IT team to establish good reporting practices and metrics in order to drive data adoption across organization.
  • Builds new reports, determines project requirements and supports decision make for all business functions
  • Creates documentation so the data are easily understood, by communicating observed needs for new reports, and aids in the rollout of those reports.
  • Conducts routine data audits to ensure reporting quality standards are upheld.
  • Travels to YoungWilliams offices to observe, ask questions and prepare feedback for improving operations and technology
  • Conducts research and analysis throughout the organization to understand workflows, processes, data
Required Education
  • Bachelor's degree or equivalent related work experience is required
  • Data analytics training or related certifications preferred
Required Experience
  • One to three years of experience in an analytics or similar role
  • Experience with business intelligence tools such as Power BI, Tableau, or Looker
  • Proficiency in Excel
  • Basic knowledge of SQL
  • Experience with operations reporting, such as in contact centers or workflow-dependent workplaces is preferred
  • Knowledge of contact center data in NICE CXone, HR data from ADP, or experience working with data from a tool like Dynamics 365 or Salesforce is a plus
  • Experience with Azure Synapse Analytics, dedicated SQL Pools, Azure SQL Database, or other cloud computing and storage tools is preferred
  • Ability to conceptualize complex data structures
  • Ability to communicate effectively with non-technical staff
  • Critical thinking skills to translate sometimes ambiguous business needs into effective solutions .

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