Branch Supervisor

JOB SUMMARY

Oversees the daily operation of the branch. Responsible for scheduling and day-to-day supervision, support and coaching of branch team to achieve operational and branch growth goals. Helps to ensure the branch provides quality customer service according to our service standards, identifies customer needs and provides solutions to those needs through products, services or problem resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees, coaches, trains and supports team members in providing a positive customer experience, guides and motivates the branch to achieve its assigned deposit growth and referral goals.
• Contributes to the development and motivation of the branch team in the monitoring of individuals' growth and performance to standards and goals, providing timely formal and informal performance feedback to employees.
• Performs all duties of branch team as needed; open new accounts, account maintenance, wire transfers, teller transactions, vault or ATM responsibilities.
• Ensures the branch operates in accordance with bank policies and procedures, as well as audit/security processes.
• Supervises vault operations and procedures.
• Responsible for the preparation and distribution of monthly branch reports
• Handles sensitive operational issues, personnel and customer relationships confidentially
• Ability to make independent decisions within bank policy and procedure while exercising good judgment, able to help recognize and prevent fraud to protect customer and bank.
• Manages customer problems and complaints; takes ownership of complex customer questions and situations, follows up to ensure resolution and customer satisfaction.
• Participates in activities for generating new business such as special events.
• Performs other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Attend seminars and meetings as appropriate
• Maintain confidentiality in accordance with the Code of Ethics
• Adhere to established security procedures
• Participate in proactive team efforts to achieve departmental and company goals.

SUPERVISORY RESPONSIBILITIES

• Supervises all Branch Staff

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Communication/Clerical Skills-Good interpersonal and supervisory skills, as well as good written skills.
• Computer Skills-Proficient computer skills including word processing, spreadsheets, and changing technology.
• Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring - Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective action
• Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

EDUCATION AND EXPERIENCE:

• Highschool Diploma or Equivalent
• At least two years' experience in a financial institution.

PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to stand occasionally, sit, talk and hear frequently and lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.

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