Account Specialist

2 weeks ago

Ronkonkoma, United States Spirit Pharmaceuticals LLC. Full time
  • Utilizing a customer-first focus, build and maintain strong, long-lasting client relationships, anticipate customer needs and ensure the delivery of exceptional customer service and overall customer satisfaction.
  • Input and manage new item and new facility setups in customer portals. Maintain current items and facilities in customer portals. Learn and utilize new programs and portals for each customer.
  • Track key account and performance metrics. Prepare ad-hoc and standardized reports on account status.
  • Monitor all customer inquiries and assist with resolutions. Provide support to managerial operations
  • Set up and manage marketing materials, product briefs and product specification sheets for current and new SKU's.
  • Review and approve sales and marketing information throughout systems within the organization.
  • Aid in maintaining timelines for newly awarded products. Serve as a lead point of contact for newly awarded product process. Ensure products are delivered to customers according to schedules and customer needs.
  • Work with sales team to identify and grow opportunities within territories.
  • Review and approve final art work.
  • Coordinate the shipment of samples to customers.
Requirements
  • Bachelor's degree in Marketing, Business or related field of study.
  • Possess a minimum of 3 to 5 years account management or related experience in a pharmaceutical setting.
  • Excellent organizational, time management and detail skills.
  • Ability to manage multiple tasks and or projects simultaneously, while meeting deadlines.
  • Excellent critical thinking, analytical and problem-solving skills.
  • Excellent leadership, and communication skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint, Google Docs and CRM platforms.
  • Experience with digital and print marketing, content marketing, B2B marketing, and social media marketing.

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