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IT Operations Technician

1 month ago

Omaha, United States Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

IT Operations Technician

What does a successful IT Operations Technician do at Fiserv?

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

What you will do:

  • Monitor IBM I-Series and Z-Series production environments and respond to system messages

  • Process batch cycles and execute batch restarts in accordance with established procedures

  • Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms

  • Provide information in a clear, concise, and quick manner to on-call support

  • Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues

  • Work across several teams to restore service rapidly during service interruption

  • Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices

  • Monitor and work with clients and 3rd party vendors to facilitate data transmissions

What you will need to have:

  • 1+ year(s) of experience with JCL and IBM Mainframe consoles

  • Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow

  • Experience in IT support-oriented environments with established SLAs

  • Associate's degree in computer science, IT, or a related field, or an equivalent combination of education, work, and/or military experience

What would be great to have:

  • Experience in job scheduling with CA-7 and Control-M

  • Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway

Important info about this role:

  • This role can only be performed in the states listed.

  • This role requires 12-hour shifts with rotating three-day and four-day work weeks.

  • The shift hours are 7:00 p.m. to 7:00 a.m. local time.

  • In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Perks at work:

  • We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

  • Maintain a healthy work-life balance with paid holidays, generous time off policies, and free counseling through our EAP.

  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

  • Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

  • Advance your career with training, development, certification, and internal mobility opportunities.

  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-CH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.