IT Helpdesk Technician

Who we are…

At C3 Industries our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens who celebrate diversity and inclusion, and are proud to provide employment opportunities to women, people of color, and local community members.

Benefits:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability Insurance
• Paid time off
• 401(k)
• Referral program
• Company Paid Holidays
• Company Swag

We are looking for an IT Helpdesk Technician is responsible for providing excellent customer service, managing helpdesk support tickets, and supporting a wide range of technologies in a fast-paced environment. This is a hybrid role with 3 days ON-SITE reporting to our Corporate office in Ann Arbor, MI.

In this role you will….

• Resolve a regular workload of tickets as predetermined by management.

• Communicate expectations, ticket progress, and status changes with requestor.

• Create and improve internal workflow process for submitting, tracking, and resolving IT concerns.

• Track, report, and communicate status of individual ticket queue to management.

• Set up new user accounts and workstations.

• Train staff to maximize the potential of existing technology, take new users through the orientation process, and provide additional support and training upon request.

• Assist end users with software and hardware questions or problems.

• Administer and support users in Office365, POS systems and industry specific applications

• Maintain internal system support documentation.

• Maintain equipment and manage asset inventory lists.

• Participate in rotating on call schedule.

• Support special programs or projects as required.

• Troubleshoot phone system and printer management issues.

• Troubleshoot system failures or problems.

• Install and test system or application upgrades, patches, fixes etc..

Skills and experience you have...

• Three years related help desk experience or equivalent combination of education and experience required.
• Associates or bachelor's degree in computer information systems preferred.
• Previous Helpdesk support experience required, and remote Helpdesk support experience preferred.
• Strong working knowledge of Windows server and desktop operating systems.
• Strong working knowledge of end user equipment configuration and troubleshooting, including desktops, laptops, RF scan guns, iPads, cell phones, and printers.
• Working knowledge of network concepts, including LAN, WAN, and private network protocols.
• Virtualization, advanced networking, VoIP telephony, or Office365 skills preferred
• Customer service oriented with a focus on follow through.
• Ability to learn and support industry specific or custom software.
• Ability to determine urgency and prioritize work appropriately.
• Flexibility to work independently or in a team as needs require.
• Strong oral and written communication, documentation, and interpersonal skills.
• Some travel to branch or other off-site locations is required.
• Must be at least 21 years of age and able to pass a background check.

Our mission is to share our love of cannabis with the world. If you ' re interested in being part of our journey, we ' d love to hear from you

C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower and extracted products at our state-of-the-art facilities in Michigan, Missouri, Massachusetts, Illinois, and New Jersey.

• _ Compensation Estimate Disclaimer_

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.