Guest Service Ambassador Over Night

2 weeks ago

District Heights, United States Sandpiper Property Management Full time
Job Summary:

The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Essential Job Functions:

Guest Relations:

  • Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
  • Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
  • Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
  • Take steps to ensure the greatest guest satisfaction possible
  • Respond to situations as they arise and manage guest conflict
Operations:
  • Inspect studios and public spaces daily according to company and brand standards
  • Be able to respond effectively and according to procedure in times of emergency
  • Ensure all policies and procedures are accurately followed at all times
  • Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
  • Respond to guest service calls efficiently and expediently
  • Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
  • Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
  • Executes the lead management process and completes all sales and marketing objectives as established by supervision
  • Review Studio Inventory daily to ensure maximization of studio revenue
  • Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
  • Follow revenue management guidelines as directed by supervision
Additional Duties:
  • Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
  • Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
  • All other duties as assigned by supervision


GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

  • Guest Service Ambassador Over Night

    2 weeks ago

    District Heights, United States Sandpiper Property Management Full time

    Job Summary: The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide...

  • Guest Service Ambassador

    5 days ago

    District 5, United States INTERVAL INTERNATIONAL Full time

    Are you ready to grow your dream career and become part of our ohana? Aqua-Aston Hospitality is an operating business of Marriott Vacations Worldwide Corporation, a world premier organization with resorts in destinations around the globe. Join our team and help us create exceptional vacation experiences for our guests! JOB STATUS: Casual/On-Call PAY:...

  • Guest Services Ambassador

    2 weeks ago

    Colonial Heights, United States Sandpiper Property Management Full time

    When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the Company. When you join our team, you will be welcomed with these great benefits! Paid Time Off – Our associates work hard and...

  • Team Member

    6 days ago

    District Heights, United States Taco Bell Full time

    Team Member - Late Night Service Champion District Heights, MD Live MAS! ... & Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal...

  • Guest Service Amabassador

    6 days ago

    District, United States INTERVAL INTERNATIONAL Full time

    Are you ready to grow your dream career and become part of our ohana? Aqua-Aston Hospitality is an operating business of Marriott Vacations Worldwide Corporation, a world premier organization with resorts in destinations around the globe. Join our team and help us create exceptional vacation experiences for our guests JOB STATUS: Casual/On-CallPAY:...

  • Guest Service Agent

    6 days ago

    Murlin Heights, United States Drury Hotels Full time

    Property Location: 6616 Miller Lane - Dayton, Ohio 45414 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests...

  • Guest Service

    6 days ago

    Sterling Heights, Michigan, United States SpringHill Suites Dulles Airport Full time

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...

  • Guest Service

    6 days ago

    Sterling Heights, Michigan, United States SpringHill Suites Dulles Airport Full time

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...

  • Guest Service Host

    6 days ago

    Glendale Heights, United States Play Spin Win Brands Full time

    Job DescriptionJob DescriptionWith over 85 locations, Stella's Place is one of Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, Dotty's, Stella's Place and Shelby's, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment. The...

  • Guest Service

    6 days ago

    Sterling Heights, Michigan, United States Best Western Dulles Airport Full time

    This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality...

  • Guest Service Supervisor

    6 days ago

    Sterling Heights, Michigan, United States Best Western Dulles Airport Full time

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...

  • Guest Service Agent

    7 days ago

    Colonial Heights, United States Hilton Garden Inn Colonial Heights VA Full time

    Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting...

  • Guest Service Agent

    7 days ago

    Colonial Heights, United States Hilton Garden Inn Colonial Heights VA Full time

    Are YOU an enthusiastic and energetic professional who loves people?We are looking for a full-time team player who loves to make people happy!Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving...

  • Brand Marketing Ambassador

    2 weeks ago

    Alamo Heights, United States DES Inc Full time

    Job DescriptionJob DescriptionJoin our esteemed Marketing and Sales Firm in San Antonio and embark on a rewarding journey as a Brand Marketing Ambassador. Partnering with leading telecommunications clients nationwide, we're dedicated to delivering innovative solutions that enrich communities. This exceptional Brand Marketing Ambassador opportunity...

  • Service Desk Overnight

    2 days ago

    District Heights, United States Planet Fitness Full time

    Job DetailsJob Location 108 Penn Station - District Heights, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives...

  • Guest Service Agent

    6 days ago

    Colonial Heights, VA, United States Hilton Garden Inn Colonial Heights VA Full time

    Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting...

  • Guest Services Leader

    7 days ago

    Inver Grove Heights, United States Pilot Company Full time

    Job DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to...

  • Guest Services Leader

    7 days ago

    Inver Grove Heights, United States Pilot Company Full time

    Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...

  • Guest Services Leader

    7 days ago

    Inver Grove Heights, United States Pilot Company Full time

    Job DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to...

  • Guest Service Expert>

    6 days ago

    Citrus Heights, United States Smashburger Full time

    Smashburger - 5500 Sunrise Blvd #100 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...