Director, Marketing Agency Operations

3 weeks ago

St Petersburg, United States Raymond James Financial Incorporated Full time
Ultimately accountable for:

Delivering quality marketing services to clients in the most efficient way possible.

What does success look like?

Satisfied clients (optimized timelines, quality of deliverables and service)

Associate satisfaction (work matches skillset, transparency of work, reasonable workload/space to work)

Key responsibilities:

• High level resource planning and strategic resource decision-making

• Collaborate with senior leadership to drive operational and change management initiatives to streamline delivery

• Identify, develop and implement new systems, processes and protocols that enable efficient, consistent and seamless service delivery across the organization and - ultimately - to clients.

• Work closely with project and account managers in overseeing budgets, utilization, and other agency KPI'

• Strategic input to organizational planning

• Reporting to agency leadership

• Oversee operational functions including project management, traffic, production

• Manage relationship, budget and oversight of 3rd party vendor

• Recruit to and promote a culture that encourages top performance

Qualifications:

You're a great fit if you:

• Are an excellent communicator with stellar interpersonal skill

• Can turn data into the right decision

• Are comfortable managing and adapting complicated processes to support clients and associate

• Have experience evaluating and adopting new technologie

• Stay calm and focused under pressure

• Affect and lead change successfully

• Are skilled at mentoring, motivating, leading and managing diverse workforce

• Are an analytical thinker and system builder that is able to think big picture and break it down into an executable plan

• Have a proven record of managing people

• Have a growth mindset

Education/Previous Experience

• Bachelor's Degree in Business, Marketing, Communications or related field with a minimum of ten (10) years of experience in a related field; MBA preferred.

• At least five (5) years of leadership experience.

OR ~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• None

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

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