Service Writer

Hunter Truck is hiring We are currently looking for a Service Writer / Advisor to join our energetic and committed team members at our Clarksburg, NJ location.

A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.

SUMMARY:

The primary function of the Service Writer /Advisor is to write up repair orders in a timely and efficient manner and communicate effectively with technicians, customers, management, and other departments as needed

EMPLOYMENT INFORMATION:

• Schedule: Full-time, Monday to Friday
• Location: 524 Monmouth Road, Clarksburg, NJ 08510

HUNTER TRUCK OFFERS:

• Benefits in medical, dental, vision, life and disability insurance & more
• 401(k) Retirement Investments
• Service Incentive Plans
• Referral Bonus
• Paid Training

• Boot stipend

• Competitive Wages
• Excellent growth and advancement opportunities

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and driving record that meets company insurability standards.
• Commercial Driver’s License preferred; must meet company insurability standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
• Answer the telephone for the service department and assist in answering the phones for other departments as needed to assist customers with their inquiries
• Perform Rapid Check on vehicles to ensure Peterbilt’ s two hour response time is met and informs customers of directions with repairs within that time frame
• Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
• Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
• Provide verbal instruction to technicians, when applicable.
• Review all repairs performed, and be prepared to discuss with the customer in detail
• Schedule future appointments when requested provided the work will not overtax the available technician.
• Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
• Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
• Maintain a good working relationship of warranty offerings from all man manufacturers.
• Provide clear and concise information to assist the technician on the operation.
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
• Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
• Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
• Maintain a consistent Open Repair order balance established by management.
• Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
• Provide additional assistance to other Service staff when needed.
• Receives cash, checks and credit card payments from customers; records amount received.
• Maintains and files repair orders and lists missing documents.
• Works with Pac Lease department to ensure trucks are checked in and out properly consisting of taking pictures of damage and documenting damage on sign in/out sheets
• Assist Pac Lease with the rental of vehicles as needed to include providing the customer with the correct Pac Lease unit and ensuring customer satisfaction is achieved
• Ensures that work flow is distributed equally among the technicians with the assistance of shop foreman and service manager
• Works with department manager to keep abreast of new products and services offered, their features and value and any changes in price.
• Performs all needed training deemed necessary by management
• Maintain a professional appearance.
• Keeps work area neat and clean.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

All candidate offers are subject to a pre-employment background check and drug screening.

Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careers and join our talent community.

Hunter Truck is hiring We are currently looking for a Service Writer / Advisor to join our energetic and committed team members at our Clarksburg, NJ location.

A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.

SUMMARY:

The primary function of the Service Writer /Advisor is to write up repair orders in a timely and efficient manner and communicate effectively with technicians, customers, management, and other departments as needed

EMPLOYMENT INFORMATION:

• Schedule: Full-time, Monday to Friday
• Location: 524 Monmouth Road, Clarksburg, NJ 08510

HUNTER TRUCK OFFERS:

• Benefits in medical, dental, vision, life and disability insurance & more
• 401(k) Retirement Investments
• Service Incentive Plans
• Referral Bonus
• Paid Training

• Boot stipend

• Competitive Wages
• Excellent growth and advancement opportunities

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and driving record that meets company insurability standards.
• Commercial Driver’s License preferred; must meet company insurability standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
• Answer the telephone for the service department and assist in answering the phones for other departments as needed to assist customers with their inquiries
• Perform Rapid Check on vehicles to ensure Peterbilt’ s two hour response time is met and informs customers of directions with repairs within that time frame
• Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
• Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
• Provide verbal instruction to technicians, when applicable.
• Review all repairs performed, and be prepared to discuss with the customer in detail
• Schedule future appointments when requested provided the work will not overtax the available technician.
• Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
• Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
• Maintain a good working relationship of warranty offerings from all man manufacturers.
• Provide clear and concise information to assist the technician on the operation.
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
• Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
• Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
• Maintain a consistent Open Repair order balance established by management.
• Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
• Provide additional assistance to other Service staff when needed.
• Receives cash, checks and credit card payments from customers; records amount received.
• Maintains and files repair orders and lists missing documents.
• Works with Pac Lease department to ensure trucks are checked in and out properly consisting of taking pictures of damage and documenting damage on sign in/out sheets
• Assist Pac Lease with the rental of vehicles as needed to include providing the customer with the correct Pac Lease unit and ensuring customer satisfaction is achieved
• Ensures that work flow is distributed equally among the technicians with the assistance of shop foreman and service manager
• Works with department manager to keep abreast of new products and services offered, their features and value and any changes in price.
• Performs all needed training deemed necessary by management
• Maintain a professional appearance.
• Keeps work area neat and clean.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

All candidate offers are subject to a pre-employment background check and drug screening.

Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careers and join our talent community.

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