NG911 NYPD Telephony SME
2 weeks ago
JOB TITLE: NG911 NYPD Telephony SME
JOB DURATION: CONTRACT (12 MONTHS)
WORK LOCATION: 2 MTC Brooklyn NY 11201
SCHEDULE WORK HOUR: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).
RATE: $80 to $90 per hour
JOB DESCRIPTION
• Review business and requirements analysis and design documents, provide comments.
• Review test, Implementation, and cutover plans.
• Advise operational and technical team members
• Understand customer requirements, both technical and operational
• Collaborate with business partners to manage testing support
SCOPE OF SERVICES
• Review business and requirements analysis and design documents, provide comments.
• Review test, Implementation, and cutover plans.
• Advise operational and technical team members
• Understand customer requirements, both technical and operational
• Collaborate with business partners to manage testing support
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
- 12 years of Call Center Call Handling systems experience
- Experience with Public Safety E-911 system
- Knowledge of NENA Next Gen 911 standards
DESIRABLE SKILLS/EXPERIENCE:
Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign.
Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level
BS/BA undergraduate degree
Experience configuring Oracle’s Session Border Controller
Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported
Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
Knowledge of protocols such as VOIP, SIP, RTP, SS7
As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involvingEmergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture. Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation.
Experience with standard software development lifecycle processes used within the systems development organizations.
Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary.
SPECIAL REQUIREMENTS: N/A
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