Current jobs related to Technical Support Representative - Westlake Village - iPayment

  • Technical Support Engineer

    7 days ago

    Westlake Village, California, United States Integrated Telemanagement Services Inc Full time

    IT ENGINEERIntegrated Telemanagement Services Inc. is in search of enthusiastic professionals who possess strong business insight, technical proficiency, and a natural inclination for service excellence.As a leading Managed Service Provider (MSP) in IT and Telecommunications, we cater to small and medium-sized enterprises across Central and Southern...

  • Technical Sales Representative

    3 days ago

    Westlake, Ohio, United States Struers LLC Full time

    Inside Technical Sales RepresentativeStruers LLC, a leading manufacturer of material-testing equipment, is seeking a highly motivated and results-driven Inside Technical Sales Representative to contribute to our team's success.About the RoleGenerate sales of equipment, accessories, and consumables through phone communication and collaboration with the...

  • Inside Technical Sales Representative

    12 hours ago

    Westlake, United States Struers LLC Full time

    Struers, the world's leading manufacturer of material-testing equipment, is looking for an Inside Technical Sales Representative to generate sales of equipment, accessories, and consumables. Primary duties include working closely with the outside sales team, making outbound phone calls, responding t

  • Technical Support Specialist

    7 days ago

    Westlake, Ohio, United States TCC Technology Full time

    Job OverviewWe are looking for a Technical Support Specialist to provide assistance with technology-related issues across various sectors. Your role will involve troubleshooting and resolving computer-related challenges for our clients.Key Responsibilities• Deliver both remote and on-site assistance at client sites, employing effective troubleshooting...

  • Technical Support Engineer

    7 days ago

    Westlake, Ohio, United States Cedent Consulting Full time

    Position Overview:We are seeking a skilled Production Support Engineer to join our team at Cedent Consulting. This role involves providing essential support for our 24/7 applications and infrastructure.Key Responsibilities:- Manage production support and on-call duties for critical applications.- Collaborate in an AWS cloud environment, ensuring optimal...

  • Associate, Client Technical Support

    3 weeks ago

    Westlake, United States Charles Schwab Full time

    Position Type: Regular Your opportunity The CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts. Our goal is to support the one call resolution, while still providing a means for further escalation if necessary....

  • Associate, Client Technical Support

    3 weeks ago

    WESTLAKE, United States Charles Schwab Full time

    Position Type: RegularYour opportunityThe CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts. Our goal is to support the one call resolution, while still providing a means for further escalation if necessary....

  • Associate, Client Technical Support

    3 weeks ago

    Westlake, United States Charles Schwab Full time

    Position Type: RegularYour opportunityThe CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts. Our goal is to support the one call resolution, while still providing a means for further escalation if necessary....

  • Business Resource Manager – Technical

    2 weeks ago

    Westlake Village, California, United States General Motors Full time

    Job DescriptionHybrid: This position does not require an employee to be on-site full-time to perform most effectively. This position requires an employee to be onsite monthly.The selected candidate will be required to be located within 100 miles of the Regional Office located in Westlake Village, California. The Business Resource Manager - Technical (BRMT)...

  • Technical Support Representative

    7 days ago

    Greenwood Village, Colorado, United States Cyxtera Technologies Full time

    Customer Care Agent / Night ShiftJob Category: Customer CareRequisition Number: CUSTO001271Job OverviewThe Customer Care Agent plays a crucial role in ensuring the seamless operation of customer services during the night shift, from 8:30 PM to 5:00 AM. This position is dedicated to the proactive monitoring, escalation, and resolution of issues while...

  • Systems Support Engineer

    7 days ago

    Westlake Village, California, United States Integrated Telemanagement Services Full time

    Job OverviewPosition: Systems Support EngineerIntegrated Telemanagement Services is on the lookout for dynamic professionals who possess a blend of business insight, technical expertise, and a natural inclination for service excellence to enhance our team.As a leading Managed Service Provider (MSP) specializing in IT and Telecommunication Services, we cater...

  • Hyper Wellness Representative

    2 weeks ago

    Westlake Village, United States Restore Hyper Wellness - RHWCA102 Part time $15 - $18

    Job DescriptionJob DescriptionRestore - Hyper Wellness RepresentativeAre you passionate, enthusiastic, and can talk to anyone? Do you thrive on being part of a team and creating relationships? Do you have excellent communication skills, excel with customer service and a genuine desire to help others?If so, we WANT YOU keep reading!Restore Hyper Wellness is...

  • Sales Development Representative

    2 weeks ago

    Westlake Village, United States CallSource Full time

    SALES DEVELOPMENT REPRESENTATIVEBase pay is $25.00 per hour, plus monthly performance bonus.Are you ready to start developing the skills that lead to becoming a top successful salesperson? Are you a self-starter who thrives in an agile environment and has a “can-do” attitude in everything they do? Then this position may be right for you!As an entry level...

  • ROCC Technical Assistant

    6 days ago

    Westlake Village, United States RadNet Full time $19 - $23

    Job DescriptionJob DescriptionResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better...

  • Customer Service Representative

    2 months ago

    Westlake Village, United States iPayment Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    3 months ago

    Westlake Village, United States Caldera Medical Full time

    Customer Service Rep – Compensation: $22-$25 DOE Located in Westlake Village, CA (Full-Time In Office) Caldera Medical’s Mission - To Improve the Quality of Life for Women! Caldera Medical is seeking an outstanding Customer Service Representative to provide stellar service to our customers. The Customer Service Representative (CSR) will primarily...

  • Senior Customer Service Representative

    6 days ago

    Westlake Village, California, United States The Bank of America Corporation Full time

    ABOUT US:At Bank of America, we are driven by a shared mission to enhance financial well-being through the strength of every interaction.POSITION SUMMARY:As a Senior Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include:Providing expert assistance and support to...

  • Technical Support Specialist

    1 day ago

    Middlebury (village), Vermont, United States eDOC Innovations , Inc. Full time

    Job OverviewCompany OverviewAre you looking to thrive in a workplace that promotes innovation and creativity? Do you want to be part of an organization that values growth and fresh ideas? eDOC Innovations, Inc. is the ideal environment for you.Located in Middlebury, VT, eDOC Innovations is on the lookout for a Client Development Specialist who possesses a...

  • Technical Support Specialist

    2 days ago

    Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC Innovations Are you eager to thrive in a workplace that nurtures creativity and fosters innovation? Do you seek an organization that values growth and encourages fresh ideas? If so, eDOC Innovations is the ideal environment for you. Located in Middlebury, VT, eDOC Innovations is in search of a Client Development Specialist who possesses a strong...

  • Technical Support Specialist

    2 days ago

    Middlebury (village), Vermont, United States eDOC Innovations Full time

    About eDOC Innovations Are you looking to thrive in a setting that promotes creativity and innovation? Do you want to be part of a company that values growth and fresh ideas? eDOC Innovations is the perfect environment for you. Located in Middlebury, VT, eDOC Innovations is seeking a Client Development Specialist who possesses a strong drive for success and...

Technical Support Representative

1 month ago

Westlake Village, United States iPayment Full time

The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.

  • Problem solving skills while working well under pressure
  • Ability to handle escalated issues
  • Ability to navigate all systems used within the Technical Support Department
  • Representative should have a good working knowledge of the industry
  • Representative must have a good rapport with co-workers and supervisors
  • Must show dependability (good attendance history)
  • Must be able to multi task
  • Must show good phone skills etiquette
  • Must show initiative and display good teamwork
  • Knowledge and understanding of how various POS equipment's functionality and troubleshooting
  • Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
  • Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
  • Provide consistent and accurate information to our merchants and agents
  • Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
  • Must understand and comply with company and department's attendance and punctuality policy and procedure
Skills & Requirements
  • Must have basic knowledge of Windows based programs
  • Must understand and be able to navigate all systems used within the Technical Support Department
  • Must be familiar with download procedures and functions for all supported terminals
  • Must understand how to build and edit a download file
  • Representative should be meeting all current position requirements
  • Must hold an average of 95% or better on all quality Monitors