IS Computer Support Technician

1 week ago

Richland, United States VOLT Management Full time

Volt is immediately hiring for IS Computer Support Technician in Richland, WA Position type: Full-time, Contract Duration :12+ Months Location: Richland, WA * Under general supervision from peers and management, this position is responsible for providing support to the workstation deployment project, performing inventory, imaging new machines for deployment to customers, supporting return of computers that have met lifecycles, including readying devices for e-waste disposal processes, and assisting the IS Solutions Center when time permits. * Individual should provide prompt and courteous service to users as they receive calls related to work performed for technical assistance as it relates to software application installation, inventory, and deployments. * The position will be required to perform work in an office environment, including moving computers and peripherals from location to location. * Maintain inventory of software and licenses. Install, maintain, and provide support for software. * Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses. * Provide technical system support; assist users with available applications and programs. * Assist IS analysts in system management. Provide password support and management, manage access to network and network folders. * Maintain network security workgroups. * Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs. * Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability. * Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. * Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion. * The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments * Attend meetings and trainings. * Maintain the fleet of laptop computers. * Load appropriate software and e-mailboxes for customer checkout. * Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary. * Provide administration and support for Remote Secure Access. * Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application. * Must participate on the Emergency Response team (ERO) when designated. * Must support the biennial refueling outage. Basic knowledge of: * Client/server infrastructure; * Computer/help desk support; * Local area network and desktop computer architectures; * Thorough understanding of required duties of a computer support field environment. * Obtain and maintain unescorted access * Work independently and as a part of a team. * Competently apply computer knowledge. * Understand and follow written and oral procedures. * Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems. * Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods. Pay rate: $25.00/hr to $28.00/hr *Pay range offered to a successful candidate will be based on several factors, i To view the full job description,

  • IS Computer Support Technician

    2 weeks ago

    Richland, United States Automation and Control Strategies Group, INC. dba ACS Professional Staffing Full time

    Location: Richland, Washington Type: Contract Job #8015 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This IS Computer Support Technician position will maintain software inventories and licenses, install and provide support for applications, and assist users with software requests and license tracking. This...

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