Executive Director, Surgical Services

About the job Do you want to join an organization that is reimagining healthcare? At Tufts we’re on a mission to create the most equitable and frictionless healthcare experience in the world. We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. Every member of our team has an impact on the lives of our patients and is empowered to make a difference. We are seeking a dynamic and experienced Executive Director, Surgical Services to join our renowned flagship hospital. As a key member of our surgical leadership team, you will play a critical role in ensuring high-quality, efficient, and compassionate care, while achieving robust growth and program development. Job Overview This position is accountable for service line management, leading strategic, financial, and operational aspects of the Service Lines. In collaboration with departmental leadership, takes full accountability for strategic business plan development, the achievement of annual and long-term operational goals for the Service Lines, excellence in patient access and care, and effective financial management. HOW YOU’LL MAKE A DIFFERENCE: Through operational and data analysis, identifying the highest-value opportunities to enhance clinical workflow, scale operations and remove operational barriers. You’ll be responsible for operational management, budget and financial management, quality assurance and compliance, staffing and our staff experience, and patient satisfaction. This role provides administrative and business leadership to the Departments of Surgery, Otolaryngology and Urology, focusing on daily operations as well as long-term strategic planning, to determine strategic issues and opportunities that could impact the departments’ success. Determine priorities for investments across practices, resource allocations and decisions regarding practice growth, in order to accomplish the strategic and operational visions. Primary responsibility for managing financial operations and budgeting for designated areas. This is a senior director level role that manages multiple teams responsible for creating a positive work environment where individuals are recognized and valued. In partnership with department chairs, and senior leadership, develop, implement and execute short to mid-term (1-3 years) strategies in alignment with parent/independent organization objectives. Minimum Qualifications: Master’s degree in Healthcare or Business Administration. Seven (7) years of progressive leadership growth in the healthcare industry Preferred Qualifications: Ten (10) years of progressive leadership growth in the healthcare industry. Experience in administrative roles within surgical departments. Experience in a highly matrixed academic medical center Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. Plays a lead role in and collaborates with Medical Staff Leadership for the development of the annual business plan for the Service Line that will foster the achievement of established goals for market share, budget, revenue and patient visits. Oversees outpatient clinics for Surgery, Otolaryngology and Urology and ensures seamless operations in the ambulatory setting Serves as an effective liaison with Medical Staff Leadership and key management and staff throughout the Medical Center system, to foster collaborative efforts for the most efficient integration and utilization of resources for the achievement of the Service Line goals. Collaborates with department leadership to ensure efficient business operations at physician practice offices and the smooth integration with hospital business operations, to effectively support the achievement of the Service Line business plan. Develops, recommends, and administers physician’s financial incentive programs to foster continual improvements in meeting established goals. Maintains an accurate sense of the market, identifies under-served needs, and suggests, researches and recommends corresponding viable Service Line Services programs, expansion opportunities, etc. Collaborates with External Affairs to develop and carry out marketing and/or public relations programs to enhance the Medical Center’s image within relevant healthcare communities as a surgical services provider of choice. Working in collaboration with medical staff leadership, identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable medical leadership to make clinical process decisions, and monitor and continually improve clinical processes. Develops and utilizes appropriate statistical and financial performance measures and produces meaningful reports that enable management to make good operational decisions and monitor and continually improve performance. Develops and administers programs to foster a high level of patient/customer satisfaction. Oversees the finances of the Service Lines, to help develop appropriate revenue and budgetary goals and to ensure that the goals are met. Provides budgeting and cost containment management for capital expenditures, operational expenses, etc. Works with the Medical and hospital leadership to develop programs consistent with organization’s mission statement. Develops and implements strategies to position the Service Line to be competitive in a managed care environment. Serves as representative of the Service Lines at community functions, educational seminars and professional meetings. Manages all operational facets of the Service Line services programs including procurement of equipment, the licensing requirements, clinical research trials, etc. Ensures the efficient utilization and development of personnel resources through programs for effective selection, training and development, and morale. Coordinates and monitors the Quality Improvement programs for the Service Line. Assures compliance with all accreditation and regulatory agencies including JCAHO standards, through documentation consistent with scoring guidelines. Advocates the mission, philosophy and core values of the service line ensuring consistency with the hospital’s mission statement. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment. Hires, motivates, and supervises personnel. Identifies and recommends appropriate performance metrics and benchmarks. Analyzes trends impacting volume at both the in-patient and outpatient level and makes recommendations to foster the programs’ continued success. Develops and implements marketing plans to promote programs to other facilities. Ensures efficient, appropriate facilities, support services such as information services, equipment maintenance, etc. Physical Requirements: This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment. Frequently required to speak, hear, communicate, and exchange information. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. Requires manual dexterity using fine hand manipulation to operate computer keyboard. Skills & Abilities: Computer literacy including familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning new computer applications. Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies. Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models and how they affect business plans. Analytic and quantitative skills are needed to design and produce financial and clinical reports to make resource-planning decisions. Excellent organizational skills required with attention to detail. Knowledge of medical terminology. Ability to work independently with a minimum of supervision in routine matters. Ability to maintain sensitive and confidential medical information. Strong budgeting, financial planning, and monitoring expertise. Self-motivated. Ability to prioritize work and be flexible with work assignments. Excellent communication and presentation skills. Excellent physician relationship management skills. Job Profile Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Finance and operations, short and long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A senior director level role that typically manages multiple teams led by senior managers and managers and directors. Responsibilities typically include: ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with parent/independent organization objectives, decisions have a serious impact on the overall success or failure on area of accountability, and interacts with executive leadership and others concerning matters of significance to the organization. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .