IT Trainer

2 weeks ago

Richmond, United States Inficare Full time
Position - IT Trainer

Location- Richmond, VA (Hybrid)

Duration: Contract

Interview: Web Cam Interview Only

Duties And responsibilities:
  • Determine skill gaps and training needs in consultation with district, regional, and OIM staff
  • Create and curate training materials.
  • Deliver trainings and offer follow-up support for ongoing learning
  • Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
  • Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
  • Create and curate training materials.
  • Provide help-desk support.
  • Coach staff through troubleshooting computer hardware and software issues.
  • Using deep program subject matter expertise, advise staff regarding program workflow best practices.
  • Travel to deliver on-site training, as deemed necessary. Deliver online, web-based training on both a scheduled and as-needed basis.
  • Provide office hours for impromptu training requests.
Skills required:
  • Bachelor's degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion.
  • Knowledge of adult learning and instructional design.
  • General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. Experience leading building of training materials such as videos, presentations, or job aids.
  • Experience trouble shooting hardware and software - hands-on or from a helpdesk.
  • 4+ Years of related professional experience.
  • 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers.)
  • Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
  • Works collaboratively. Seeks out the experience with others the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
  • Must be a self-starter and a team player with a positive attitude.
  • Ability to coach and influence internal key stakeholders.
Preferred Basic Qualification
  • Bachelor's degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion
  • Knowledge and experience working with a local health department or Viriginia Department of Health.
  • Knowledge of Ryan White HIV program.
  • Experience using Provide Enterprise System is highly desired for this position.