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Insurance Agent: Service Team

2 months ago

Fort Lauderdale, United States Universal Insurance Holdings Full time
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  • Employment Eligibility (e-Verify): English & Spanish
  • Right to work: English / Spanish
It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Clovered Inc and it's parent company, Universal Insurance Holdings is adding Full-time Service agents to its online product, Clovered.com. Clovered Inc is an independent insurance agency that works closely with UniversalDirect. Both companies allow the consumer to complete an insurance quote and bind coverage online. Clovered represents over 25 insurance companies and provides home, auto and flood insurance policies through its partners in 20 states. Its partners are leaders in the industries, which allows agents to quote the best policies to meet the Clovered customer's needs - and budget. The agent would be responsible for assisting current customers with various service needs. The agent will need to have knowledge of property insurance and excellent customer service skills.

The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Essential Job Functions
  • Resolve customer grievances
  • Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
  • Answer questions about products and services
  • Process endorsements and policy changes
  • Note details of all calls and/or transactions on file
  • Ability to accomplish monthly goals
  • Have regular and reliable attendance
  • Adhere to policies and procedures of employee handbook
  • Perform other duties as assigned

Required Knowledge, Skills & Ability
  • 2 years Experience required
  • 220 or 2044 required
  • Proficient in Microsoft Office including Word, Excel and Outlook
  • Reading, writing, typing and computing skills necessary to do the job
  • Possesses some degree of creativity and latitude
  • Must have interpersonal skills
  • Ability to communicate -listening, speaking and writing skills
  • Ability to manage multiple tasks simultaneously
  • 10 key typing
  • Bilingual preferred
Job Task Analysis: Use and Frequency

Rarely (0-15%) / Occasionally (16-45%) / Frequently (46-100%)

Equipment:

F telephone

O copier

F computer

O fax machine

Physical Demands:

O standing

F sitting

R lifting 5 lbs.

R carrying

O walking

O driving

Mental Demands:

F problem-solve

F make decisions

R supervise

F interpret data

F organize

F write

F plan

Working Conditions:

F indoor

O outdoor

R high temperatures

R cold temperatures

R loud noise

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time and the employee is expected to perform such other duties as may be assigned.

Benefit Highlights
  • Industry leading medical, dental and vision insurance plan
  • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
  • Generous PTO policy
  • Eligible for performance based bonuses
Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. By submitting your resume for this position, you understand and agree that Universal Insurance Holdings, Inc., may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Benefit Highlights
  • Industry leading medical, dental and vision insurance plan
  • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
  • Generous PTO policy
  • Eligible for performance based bonuses