Installation Manager

Britten, Inc. is a veteran-owned (VOSB), creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we've leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper.

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We've built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch. Click here to learn more about Britten, Inc. www.britteninc.com

What We Seek...

We are looking for a self-motivated individual who will work tirelessly with their team to ensure successful installations of Britten Projects. The Installation Manager will execute phenomenal communication, organizational, and critical thinking skills to meet deadlines and coordinate with multiple stakeholders across the organization from project kickoff to completion. The mission of the Installation Manager is to manage internal functions that support the success of project installations from quality and customer satisfaction to cost management and process development, with the help of their talented teammates. This is a leadership position with a focus on teamwork, collaboration and problem solving.

We want people who align with and can live our core values:

We Say Yes

We Hustle
We Think Bigger

We Keep Promises

We Build People Up

Job Summary and Job Functions

• Responsible for maintaining a high level of professionalism in working to establish rapport with all teammates and clients
• Maintain direct communication with team to ensure smooth flow of project operations
• Installation Engineering
• Reverse Engineer Projects to determine what fabrication and hardware is needed for LARGE Print projects and others as needed in Conjunction with Sales Reps, Project Managers and Engineering Teams
• Review of Major Britten Projects to Determine Onsite Labor Needs in Advance of Dispatch
• Installation Quote Oversight to Ensure Profitable Financial Performance
• Invoice Approvals/ Cost Management
• Available for After Hours Install Issues (as needed)
• Grow Installation Network to Support our Business Needs
• Determine product installation requirements
• Determine market requirements, strategically determining where we need a presence
• Find and qualify installation partners based on product and market requirements
• Establish appropriate ranges of subcontractor pay based on product and market conditions
• Install Network Management
• Timely Invoicing
• Proactive Check Ins/Relationship Building
• Rate/Pricing Negotiations
• Lift Vendor Management (and Expansion)
• Timely Invoicing
• Proactive Check Ins/Relationship Building
• Rate/Pricing Negotiations
• RISK MANAGEMENT - Safety and Certification Management
• Internal Britten Teammates
• External Network Certification Confirmation
• Hours and Cost Management of Field Managers and Britten Installation Network
• Partner with Project Managers, Operations, Supply Chain and Logistics to Ensure Proper Packing Methods for Materials and Timely Onsite Deliveries
• Participates in initiatives aligned with moving the company forward through process development and continuous improvement
• Additional Responsibilities as Required

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Bachelor's degree preferred
• Project Management experience
• Experience using Customer Relationship Management (CRM) tools; Salesforce preferred
• Computer savvy with basic understanding of Microsoft Office and other computer programs
• Ability to make decisions in a timely manner
• Understand and follow department standards and processes with attention to detail
• Exhibits strong organizational skills
• Relentless passion to delight our customers and work as a team that is committed to achieving team goals
• Effective verbal and written communication as well as listening skills, communicates respectfully with others
• Maintain a high level of respect and communication with internal and external clients
• Demonstrates effective teamwork, conflict resolution skills, and relationship building internally and externally
• Trusted as someone who will do what they say they will do
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
• Must be able to keep up in a fast-paced work environment and be able to multi-task
• Available to work extended hours, evenings, and occasional weekends, as needed
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Physical Demands and Work Environment

• Office environment working atmosphere
• Moving self in different positions to accomplish tasks in various environments
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Performing and assessing the accuracy, neatness and thoroughness work
• Sedentary work that primarily involves sitting/standing
• Light work that includes moving or adjusting objects up to 20 pounds

Compensation and Benefits

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. Benefits Package Highlights:

• Medical, Dental and Vision Insurance coverage options
• 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee's pay)
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies) Company provided safety, skill development and/or leadership training opportunities

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.

---