Customer Support Representative

2 weeks ago

Scottsdale, Arizona, United States Flexi-Van Leasing Inc Full time
Customer Support Representative Position Summary

The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the relevant data points in the designated CRM system facilitating efficient handling, monitoring and management of customer issues. The CSR will serve as a customer advocate with a focus on delivering positive results for customers. CSR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction. The CSR will demonstrate the ability to solve customer problems, promote process, technology, and system improvements that enhance the customer experience, and establish excellent relationships with customers. All these efforts aim to reduce complexity for our customers and build customer satisfaction.

Primary Location
  • Scottsdale, Arizona (4 days in office and 1-day work from home)
Primary Responsibilities
  • As Account Manager, Respond to incoming calls from customers in a timely, professional, and courteous fashion including but not limited to:
    1. Account registration
    2. Billing disputes
    3. Status inquiries
    4. Movement discrepancies
    5. Chassis return locations
    6. Over the Road Service
    7. Problem Resolution with the Depots, Off Dock CY's, and Service Centers to Assist Customer/Motor Carrier
  • Booking Management
    1. Create Bookings
    2. Approve Bookings
    3. Update & Modify Bookings
    4. Cancel Bookings
  • Monitor Customer Email Box
  • Onboarding of New Customers (Salesforce)
    1. Offer Registration Assistance to Customers with the UIIA, AIM360, MyflexiVan, and ChassisNow.
    2. Upon receipt of the New Contract Email from Salesforce Customer Support Performs the following:
      • Verify inventory availability with Operations & Service Centers
      • Review the customers current chassis usage (do they currently have chassis out on lease)
      • Initiate customer contact (phone & Email)
      • Review with customer any chassis they may have in their possession and ask if they want to convert to their new lease
      • Reconcile the chassis usage with the contract/tariff
    3. Update CAMS with any current chassis in their possession, and convert them to new Term Contract
    4. Coordinates pick up of remaining chassis with customer and Operations
    5. Register customer with AIM360 if they are not already a current user
    6. Ensure all Geo-Fence requests have been completed
    7. Schedule AIM360 training with the customer
    8. Provide AIM360 training to customer
    9. Expedite chassis delivery until such a time all chassis have been fulfilled for new contract
  • Review and update Inventory by Region
  • Generate Sales Leads to Commercial via Salesforce Chatter
  • Street Turn Request from Motor Carrier (AIM360)
  • Out of Network - Reconcile Dedicated Accounts Motor Carrier Transactions
  • Send Daily Shift Turn Over Report (day/night)
  • Other duties as assigned
Key Performance Indicators
  • Answer incoming calls within 3 rings
  • Average call duration from time call is answered, until time call disconnects (TBD)
  • First email inquiry resolution - How many times does a customer have to call for resolution
  • Number of bookings created by CS vs online via AIM360
  • Survey details TBD
Key Skill Set and Competencies
  • Strong Communication skills - verbal and written
  • Strong capability to build positive customer relationships
  • Listening skills
  • Proactive Problem and analysis & problem-solving
  • Data collection and computer input
  • Ability to excel in a fast paced and dynamic work environment
  • Must be detail-oriented, accurate, and inquisitive
  • Must be able to multi-task and work independently as well as contribute to the overall success of the team
  • Must have knowledge of the geographic locations within the United States
Education and Experience
  • High school diploma and college degree preferred
  • 5+ years' experience working in a customer facing role with demonstrated understanding of customer focus and customer satisfaction
  • Knowledge of customer service principles and practices as a disciplined preferred
  • Transportation/Equipment knowledge preferred
Computer Skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Experience in CRM like tools
  • Proficient with web-based applications
  • Basic knowledge of operating systems
Travel Requirements
  • Minimal and as required

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Mito Red Light Inc Full time

    Company DescriptionMito Red Light is the industry leader in red light therapy devices dedicated to enhancing health and wellness through innovative technology.Salary: $43K - $45K per year. Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Scottsdale, AZ. The Customer Service Representative will be responsible...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, Arizona, United States Mito Red Light Full time

    Company DescriptionMito Red Light is the industry leader in red light therapy devices dedicated to enhancing health and wellness through innovative technology.Salary: $43K - $45K per year. Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Scottsdale, AZ. The Customer Service Representative will be responsible...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Mito Red Light Inc Full time

    Company Description Mito Red Light is the industry leader in red light therapy devices dedicated to enhancing health and wellness through innovative technology. Salary: $43K - $45K per year. Role Description This is a full-time on-site role for a Customer Service Representative located in Scottsdale, AZ. The Customer Service Representative will be...

  • Customer Service Representative

    2 days ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2705027: 7140 E Shea Blvd, Scottsdale, Arizona 85254 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2709529: 5601 E Bell Rd, Scottsdale, Arizona 85260 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2705296: 13880 N Frank Lloyd Wright Blvd, Scottsdale, Arizona 85260 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to b Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2705915: 20721 N Scottsdale Rd, Scottsdale, Arizona 85255 Availability - Shift/ Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you hav Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2701797: 7602 E Mc. Kellips, Scottsdale, Arizona 85257 Availability - Shift/ Days Part time Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2701613: 8001 E Thomas Rd, Scottsdale, Arizona 85251 Availability - Shift/ Days Full time Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to b Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2705296: 13880 N Frank Lloyd Wright Blvd, Scottsdale, Arizona 85260 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to b Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2701797: 7602 E Mc. Kellips, Scottsdale, Arizona 85257 Availability - Shift/ Days Part time Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States Circle K Stores, Inc. Full time

    Store 2701797: 7602 E Mc. Kellips, Scottsdale, Arizona 85257 Availability - Shift/ Days Full time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have t Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States National Veterinary Associates Full time

    Join a veterinary team who shares your passion for providing personalized client service and patient care Pinnacle Peak Animal Hospital is seeking an experienced Client Service Representative (Open to PT or FT availability) to join our team. We areCustomer Service Representative, Customer Service, Client Service, Representative, Retail

  • Customer Support Representative

    2 days ago

    Scottsdale, Arizona, United States Axon Full time

    Your Impact You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals. What You'll Do Location: ...

  • Customer Service Representative

    5 days ago

    Scottsdale, Arizona, United States Plexus Worldwide Full time

    About the RolePlexus Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a representative, you will be instrumental in resolving issues and providing exceptional service to our Ambassadors.The Role:You will foster positive relationships, proactively support Ambassadors' business goals, and ensure seamless and effective...

  • Customer Service Representative

    6 days ago

    Scottsdale, Arizona, United States FYZICAL Therapy and Balance Centers Full time

    Job Description Job Description If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Scottsdale, AZ, that is a perfect fit for youAs the first and last person our amazing clients see when they enter and leave our...

  • Retail Customer Support Specialist

    6 days ago

    Scottsdale, Arizona, United States Dal-Tile Corporation Full time

    Job Description: Customer Service Representative IIWe are seeking an exceptional Customer Service Representative to join our team. As the Customer Service Representative, you will provide support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.To ensure effective and efficient...

  • Customer Service Representative

    5 days ago

    Scottsdale, Arizona, United States Brookfield Properties Part time

    Company OverviewWe are a leader in the single-family rental (SFR) aggregation space with over 10,000 homes across the Southeast and Midwest.SalesThis role is not a sales position. Please do not contact us for this reason.Job DescriptionThe Customer Service Representative is primarily responsible for daily communication with customers for inquiries or...

  • Customer Service Representative

    5 days ago

    Scottsdale, Arizona, United States Steve Madden Full time

    **Job Description:**The Customer Service Representative will provide exceptional customer service and support to customers in our store. This includes answering questions about products, assisting with purchases, and resolving any issues that may arise during the shopping experience.Main Tasks:Respond to customer inquiries and provide product...

  • Customer Experience Representative

    2 weeks ago

    Scottsdale, Arizona, United States HomeSmart Services Full time

    Please click on the link below in order to apply for the position.The Customer Experience Representative is the first point of contact for our customers and delivers exceptional customer service via phone, email, and in-person meetings by maintaining their knowledge of the company and day -to -day operations. The Customer Experience Representative also...