Field Engineer

3 weeks ago


Detroit, United States Datum Technologies Group Full time
Field Engineer
Long Term Contract
Detroit MI


Qualifications:


• Experienced in FE Backfill DTW Day-to-Day Break/Fix support with IMAC (Install, Move, Add, and Change) requests.

• Skilled in Customer Service, Desk-Side Support, and Windows OS troubleshooting.

Specific Qualifications:

• Proficient in providing technical support and maintaining IT infrastructure across office environments, reservation centers, and airport locations.

• Strong focus on customer service, with the ability to troubleshoot and resolve complex issues efficiently.

Responsibilities:

• Provide comprehensive operational support for IMAC requests within the IT infrastructure at various locations, including office spaces, reservation centers, and airports.

Field service and dispatch support: Offer service and customer support during site visits or remote dispatches.

Diagnose and resolve technical issues: Identify errors or technical problems and determine the appropriate solution.

Generate detailed service reports: Document all service interactions, detailing problems, resolutions, and customer feedback.

Process documentation: Maintain clear and organized records of technical processes and solutions.

Performance data analysis: Collect and review data to provide technical assistance and improve service delivery.

Workflow and scheduling: Align daily tasks and troubleshooting with team schedules for optimal service delivery.

Solution documentation: Provide accurate documentation for resolving complex issues, ensuring all steps are detailed.

Workaround procedures: Develop temporary solutions when standard procedures fail, ensuring minimal disruption to operations.

Technical troubleshooting: Assist field engineers, technicians, and customers with software and setup errors by providing clear technical solutions.

Customer relationship management: Foster positive relationships with clients, ensuring satisfaction and effective communication.

Safety compliance: Ability to safely use ladders for on-site installations and troubleshooting.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."

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