Field Engineer
3 weeks ago
Long Term Contract
Detroit MI
Qualifications:
• Experienced in FE Backfill DTW Day-to-Day Break/Fix support with IMAC (Install, Move, Add, and Change) requests.
• Skilled in Customer Service, Desk-Side Support, and Windows OS troubleshooting.
Specific Qualifications:
• Proficient in providing technical support and maintaining IT infrastructure across office environments, reservation centers, and airport locations.
• Strong focus on customer service, with the ability to troubleshoot and resolve complex issues efficiently.
Responsibilities:
• Provide comprehensive operational support for IMAC requests within the IT infrastructure at various locations, including office spaces, reservation centers, and airports.
• Field service and dispatch support: Offer service and customer support during site visits or remote dispatches.
• Diagnose and resolve technical issues: Identify errors or technical problems and determine the appropriate solution.
• Generate detailed service reports: Document all service interactions, detailing problems, resolutions, and customer feedback.
• Process documentation: Maintain clear and organized records of technical processes and solutions.
• Performance data analysis: Collect and review data to provide technical assistance and improve service delivery.
• Workflow and scheduling: Align daily tasks and troubleshooting with team schedules for optimal service delivery.
• Solution documentation: Provide accurate documentation for resolving complex issues, ensuring all steps are detailed.
• Workaround procedures: Develop temporary solutions when standard procedures fail, ensuring minimal disruption to operations.
• Technical troubleshooting: Assist field engineers, technicians, and customers with software and setup errors by providing clear technical solutions.
• Customer relationship management: Foster positive relationships with clients, ensuring satisfaction and effective communication.
• Safety compliance: Ability to safely use ladders for on-site installations and troubleshooting.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."
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