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Account/Relationship Management

1 month ago

Jersey City, New Jersey, United States Insurance Services Office Full time
Underwriting Solutions, a unit of Verisk Analytics, is an insurance solutions business specializing in analytics, information and decision support for the property and casualty insurance industry. We are a publicly traded company (VRSK) with 50 years of experience as the industry leading source of information about property/casualty insurance risk. Our clients include many of the nation's leading property and casualty insurers.

Our Commercial Lines Sales Team is seeking a proactive and operations-minded Account Manager to partner with our account executives to continue our successful track record of sales and revenue growth through sales support, new business development, and account-based marketing. The ideal candidate will be highly organized and enjoy working in an environment and as part of a sales team that is quick-paced, growing and constantly seeking change and process improvement that drive results. Our team mission is to Crush the buying experience: Be a Trusted Advisor. Empower Sales. Engage our Customers. We do this by driving a positive buying experience, being a voice for the customer, and empowering sales with information needed for successful customer analysis and engagements. If you have experience in the insurance industry, enjoy working in a team selling environment and excel at building professional relationships, we would like to talk to you.

Requirements:
  • 5 or more years' experience and successful track record in a consultative, team-based sales and/or service environment, exceeding external and internal customer expectations.
  • Bachelors Degree or equivalent from a four-year college or university or equivalent work experience
  • Exceptionally detail oriented with the ability to work effectively under pressure and multi-task to meet established deadlines and standard response times with clients.
  • Ability to effectively analyze and solve complex problems by balancing detailed questions with creative solutions.
  • Ability to handle multiple complex tasks or projects, prioritize and organize and take lead as necessary
  • Exceptional communication skills - verbal, writing and listening - and the ability to communicate simple and complex ideas
  • Strong interpersonal skills and demonstrated ability to build and maintain relationships
  • Solid understanding of the P&C industry a plus - Commercial lines underwriting, product development, or marketing experience an even bigger plus
  • Business Case development a plus
  • Proficiency in MS Office and Salesforce.com
  • Ability to travel as needed in the US (
Responsibilities:
  • Handling of contract and related form requests on behalf of the team as required. This will typically include licensing for relationships between an insurer and their producers (MGA's, brokers, etc.), test agreements, trial licenses, NDA's, Master Services Agreements and others
  • Accelerate the customer contracting process, in coordination with sales, product, and legal - including new contracts, amendments, pilots, etc.
  • Ability to work across multiple parts of the organization to address customer questions or issues.
  • Generate professional customer proposals designed to articulate custom, compelling value propositions
  • Support AE's as needed on customer calls or visits to gauge satisfaction in usage of products and to understand new opportunities for growth
  • Resolve customer inquiries related to billing and invoicing, contracts, setup etc.
  • Oversee, manage, and resolve customer inquiries related to billing and invoicing, contracts, setup etc., either directly or through influencing of internal parties
  • Post contract processing for booking of deal, notifications to product and sales teams, etc.
  • Periodic reviews of volume commitment-based contracts to ensure usage is on track for attaining volume commitments, and manage the overage process once volumes are attained and monthly billing should occur through end of contract term.
  • Partner with product and sales to evaluate customer usage reports designed to evaluate customer satisfaction and selling renewal strategies
  • Seek out and share opportunities to develop new or improved sales operational efficiencies and/or best practices
  • Liaise with marketing and account executive teams to strategize and execute on account-based nurture campaigns
  • Leverage internal and external sources of information to identify triggers for customer cross-sell / up-sell opportunities
  • Help inform and execute on large, growth-targeted customer renewal strategies
  • Lead tactical sales opportunities as required
  • Support sales leadership pipeline management through salesforce.com reporting
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/