Registration Coordinator

3 weeks ago

Brockton, United States South Shore Staffing Full time
SUMMARY

Registration Coordinator is responsible for collecting and updating demographic and coverage information via the telephone, in person, from insurance company's websites, or using other tools in a professional, courteous and timely manner. They are responsible for reviewing patient's insurance eligibility to ensure that claims are paid correctly. The Registration Coordinator is also responsible for collecting required documents in accordance with HIP nd practice regulations and accurately entering all information into our computer system. The position requires a customer service focus and excellent verbal and written communication skills to assist patients with questions and concerns

PRIMARY RESPONSIBILITIES

Via in person or telephone, collect demographic and insurance information in a courteous and professional manner. Enter new or revised patient demographic and insurance information into computer system while paying special attention to detail.
Answer patient's questions regarding billing policies and billing processes. Maintains awareness that some questions may be sensitive issues with the patient and approach them accordingly.
Verifying insurance information from insurance websites or eligibility inquiries.
Informs patients and provides updates on benefits verification. Requests additional information if needed to include insurance cards, and explains to the patient the financial responsibility such as co-pays, co-insurance, deductibles, at time of service.
Verify insurance for all sales orders that go out for delivery and communicate with driver on who's Insurance is not active and needs to be pulled off of truck.
Contact Insurance Company to verify worker's compensation coverage and get necessary paper work.
Maintain knowledge of insurance plans, contractual relationships, and insurance mergers and acquisitions to ensure that the correct payor/plans are attached to the patient.
Assure that all required documentation is scanned in appropriately into computer for each registration; to include the following:
Driver's License
Insurance Card
Releases
HIPAA
Orders/scripts
Insurance verifications

Ensure follow ups are completed in a timely manner on expiring prescriptions
Promptly answer and handle any and all phone calls in a professional and courteous manner or direct to appropriate party if applicable
Review and resolve discrepancies in received orders/scripts and perform necessary follow ups in accordance with company procedures in a timely manner.
Ensure prescriptions that are faxed over to us are handled promptly and that patients are contacted and registered into our system within 48 hours of receiving prescription.

PROFESSIONAL QUALIFICATIONS

Maintain patient confidentiality at all times
Maintain professional attire
Report to work on time and as scheduled
Represent the organization in a positive and professional manner at all times
Comply with all organizational policies and standards regarding ethical business practices
Participate in performance improvement and continuous quality improvement activities
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Ability to initiate communication with patients and their families
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have a professional demeanor and excellent public relations skills
Willingness to develop or improve public speaking skills
Knowledge of medical insurances (Medicare, HMO's, PPO's, commercial)
Must have excellent written skills with knowledge of medical terminology
Must be dependable and on time
Possess good 'people skills' for building relationships with colleagues at all levels
Ability to plan and prioritize your own work and other people's

QUALIFICATIONS
Ideally a candidate with a medical/insurance background
EMPATHY SKILLS and a cheerful persoanlity ARE A MUST
High school graduate or equivalent
Medical terminology knowledge preferred.
Basic computer knowledge
Typing speed: minimum 40 wpm, computer knowledge
Knowledge of ICD-10 coding helpful
BrightTree Home Health software is strongly desired

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